FAQ content

FAQs: Create and manage FAQ topics and keywords

In this article

Topics

Topics are one way you can organize the FAQs in each of your Groups. When a user is viewing your group's homepage, they'll see an option to browse FAQs by topic. They'll also be able to filter search results by topic, as well. In addition, topics can also be used to create customized FAQ List widgets. And the topics you create can also be used to filter and sort your FAQs when managing them from the admin-side of LibAnswers.

Note: if you change or add additional topics to an FAQ, please allow up to 1 hour for the search index to refresh before the changes are reflected in your group's pages and search results.

Managing topics

  1. Go to Admin > Metadata.
  2. While viewing the Topics tab, use the Switch to Group dropdown to select the group you want to view.

The Switch to Group dropdown

  1. To view the FAQs assigned to a topic, click on the View FAQs in this Topic () icon in the Actions column.
  2. To edit a topic, click on the Edit Topic () icon in the Actions column.
  3. To delete a topic, click on the Delete Topic () icon in the Actions column. This will remove the topic from all assigned FAQs, so be careful!

Example of options for managing topics

Creating topics

To add a new topic to your group:

  1. Click on  Add a New Topic.
  2. In the Topic Title field, give your topic a name.
  3. Click the Add button.

Screenshot of the Add a New Topic button

Screenshot of the Add a New Topic modal

Assigning topics to FAQs

You can assign topics to FAQs right from the Manage Metadata page. (And remember that you can also assign topics to an FAQ when editing it directly.)

  1. To assign additional topics to FAQs that have already been categorized, click on the View FAQ Entries by Topic dropdown and select a topic.
    1. You can also click on the topic's View FAQs by Topic () icon in the Actions column.
    2. To assign topics to FAQs that do not have any assigned to them, click on View Uncategorized FAQ Entries.
  2. To assign a topic to an FAQ, click on its Assign Another Topic to this FAQ () icon in the Assigned Topics column.
    1. Need to remove a topic from an FAQ? Click on its Unassign Topic () icon in the Assigned Topics column.
  3. From the dropdown that appears, select the topic you want to assign.

Example of viewing FAQs by topic

Example of viewing FAQs by topic, part 2

Example of viewing FAQs by topic, part 3


Keywords

Keywords provide another way to organize the FAQs in your groups. Unlike topics, which patrons can use to browse FAQs, keywords are designed to improve the relevancy ranking of FAQs in search results. When a patron's search query contains a keyword that you assign to an FAQ, that FAQ will have a higher relevancy ranking. As a result, patrons will be more likely to find it. 

Managing keywords

  1. Go to Admin > Metadata.
  2. Click on the Keywords tab.
  3. Use the Switch to Group dropdown to select the group you want to view.

The Switch to Group dropdown

  1. To view the FAQs assigned to a keyword, click on the View FAQs with this Keyword () icon in the Actions column.
  2. To edit a keyword, click on the Edit Keyword () icon in the Actions column.
  3. To delete a keyword, click on the Delete Keyword () icon in the Actions column. This will remove the keyword from all assigned FAQs, so be careful!

Example of options for managing keywords

Assigning keywords to FAQs

You can assign topics to FAQs right from the Manage Metadata page.

  1. To assign additional topics to FAQs that have already been categorized, click on the topic's View FAQs with this Keyword () icon in the Actions column.
    1. To assign keywords to FAQs that do not have any assigned to them, click on View FAQ Entires Without Keywords.
  2. To assign a keyword to an FAQ, click on its Assign Another Keyword () icon in the Other Assigned Keywords column.
    1. Need to remove a keyword from an FAQ? Click on its Remove Keyword () icon in the Other Assigned Keywords column.
  3. In the Keyword field of the Add Keywords window, enter the text of your keyword.
  4. Click the Add button. 

Example of viewing FAQs by keyword

Example of viewing FAQs by keyword, part 2

Example of viewing FAQs by keyword, part 3