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FAQs: Customize an FAQ group's language options

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Each group has its own separate language options, allowing you to choose a different base language translation from the rest of your LibAnswers system. It also means you can customize individual labels and other default text without affecting other groups.

To configure your group's language options:

  1. Go to Admin > FAQ Groups.
  2. For the group you want to edit, click on its Edit Group Settings () icon in the Actions column.

Getting to the Edit page for an FAQ group

  1. On the Manage FAQ Groups page, click on the Language Options tab.

The Language Options tab on the Manage FAQ Groups page

Base Language

By default, each group will be set with a base language of English. However, you can customize each group to have its own different base language, which will translate the default text on your public pages (such as the homepage, FAQ page, etc.) from English to another available language.

If your preferred language is not available, please contact Springy support and we will work with you to add the necessary translation files to the system.

Choosing a base language

  1. Select your preferred language from the Base Language dropdown.
  2. Save your changes.

Example of selecting a base language

Custom Language

Once you've selected a base language, you can further customize the default text on your public pages by using the Custom Language options. This can allow you to greatly personalize the text throughout your group's pages. Changes you make here will only apply to the current group, allowing each group to have its own customizations.

To customize the default text in your group:

  1. In the Custom Language panel, select the category where your text appears.
  2. Locate the text you want to change in the Default Language column.
    1. Not sure exactly where the language appears? Click on the corresponding "info" link.
  3. Enter your custom text in the adjacent text field.
    • Some default text contains characters like %s or %s2$s. These are placeholders for parts of the phrase that will be variable depending on the context.
    • The info link next to the customization input for that phrase will explain what the characters represent.
    • Take this default language for an example: Asked %1$s via %2$s:
      • The %1$s represents a timestamp
      • The %2$s represents the source of the question (SMS, email, Twitter, widget, etc.).
      • On your actual public page, users would see: Asked Jan 01, 2019 via Twitter:
  4. Click the Save button.
Note: If your system-wide base language is the same as your group's base language, any changes applied at the system-level will trickle down to your group. You can override these customizations using your group's Custom Language options.

Example of adding custom language