How to reassign ownership of an FAQ

To change ownership of an FAQ from one user to another:

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to reassign and click on its link in the Question column.
  3. On the Edit FAQ page, click on the Edit button next to the question at the top of the page.
  4. From the Owner dropdown, select the user to whom you are transferring ownership.
    • Note: you can only reassign ownership to other users in the FAQ's group.
    • If a person is not listed, then it means they have not been given Editor or Admin access to the group.
  5. Click the Save Changes button.

The Owner field in the Edit Question window

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