How to move an FAQ to a different group

Option 1. Via the Knowledge Base Explorer

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to move and click on its edit () icon in the Id column.
  3. In the Edit FAQ details window, select a different group from the Assign Group dropdown.
    • Note: each group has different user permissions. By moving an FAQ to a new group, please keep in mind that some users (including you) could lose editing access to the FAQ.
    • If topics assigned to the FAQ do not exist in the new group, they will be created automatically.
  4. Click the Save button.

The Edit FAQ details window

Option 2. While editing an FAQ

  1. While editing an FAQ, click on the Edit button next to the question at the top of the Edit FAQ page.
  2. Select a different group from the Group dropdown.
  3. Because each group has different user permissions, you will also need to select an Owner from the group.
    • If the current owner has access to the new group, feel free to select that user again.
    • Otherwise, you will need to reassign ownership to another user.
  4. Click the Save Changes button.

The Edit Question window

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