How to make or schedule a change to an FAQ's publication status

An FAQ's status determines whether or not it will appear in a group's public pages and search index. There are three statuses: 

  • Unpublished Draft: This is the initial status of new FAQs, indicating that the answer still in progress. FAQs with this status will not appear on the group's pages or in search results.
  • Published: FAQs with this status will appear on the group's pages and be included in the search index.
  • Unpublished: FAQs with this status will not appear on the group's pages or in search results.

There are a couple of options for changing an FAQ's publication status:

  1. Via the Knowledge Base Explorer. This allows you to make an immediate change to an FAQ's status.
  2. While editing an FAQ. This allows you to either make an immediate change, or schedule a status change for a future date.

Once a change to an FAQ's status has been made, please allow up to 1 hour for the search index to refresh before the changes are reflected in your group's pages and search results.


Option 1. Via the Knowledge Base Explorer

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to edit and click on its edit () icon in the Id column.
  3. In the Edit FAQ Details window, select a new status from the Current Status dropdown.
  4. Click the Save button.

The Edit FAQ Details window


Option 2. While editing an FAQ 

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to edit and click on its link in the Question column.
  3. On the Edit FAQ page, under the Answer tab, click on the Change Status button.
    1. Don't forget to save your answer text if you haven't already!
    2. To preview how your FAQ's public page looks at any time, click on the Preview button.
      • This will open the FAQ in a new window.
      • The FAQ will be opened in "preview mode". This means your view won't be counted towards the FAQ's public page view statistics.
  4. In the Edit Status window, use the Current Status dropdown to select a new status for the FAQ.
  5. If you would like to schedule this status change for a future date, select the Schedule a status change checkbox and select a date.
    • Otherwise, leave this checkbox empty to change the FAQ's status immediately.
  6. Click the Save button.

The Edit Status window

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