How to add files, links, and media (i.e. videos) to an FAQ entry

Along with your answer text, you can also add related files, links, and embedded media content (e.g. videos) to an FAQ. 

To get started, you will first need to edit your FAQ:

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to edit and click on its link in the Question column.
  3. See the sections below for more info on:
    • Attaching files: this allows you to upload documents or other files to LibAnswers. Each file will display as a link that patrons can click to download the file to their device.
    • Adding links: this allows you to add links to other websites or even other FAQs in your LibAnswers system.
    • Embedding media: this allows you to embed media (such as YouTube or Vimeo videos) directly into your FAQ.

Attaching files

You can allow users to download files related to your FAQ, such as PDFs or Word documents. Uploaded files will display under the Links & Files section on the FAQ's public page and will be retained until the FAQ is deleted.

  1. Click on the Files tab. (The number in parentheses will indicate how many files are currently attached.)
  2. Drag and drop the file(s) you want to upload into the gray uploader area, or click on it to browse for the file(s) on your computer (maximum size of 20 MB).
  3. Click the Upload Files button to upload them to LibAnswers and attach them to your FAQ. 
    1. Click the Reorder button to rearrange the list of attached files.
    2. Click on the edit () icon next to a file to rename the download link or replace the existing file.
    3. Click the trash can () icon next to a file to remove it.

Options under the Files tab


Adding links

You can add links to other sites, or even to other FAQs in your LibAnswers groups. Links will display on under the Links & Files section on the FAQ's public page.

  1. Click on the Links tab. (The number in parentheses will indicate how many links are currently attached.) 
    1. Click on the Add Link button to add a new link. You will be prompted to enter a name and URL for the link.
    2. Click the Add Link to FAQ button to easily add a link to another FAQ in your system. You will be prompted to search for the FAQ by keyword.
    3. Click the Reorder button to rearrange the position of the links on the page. 
    4. Click on the edit () icon next to a link to rename it or change its URL.
    5. Click the trash can () icon next to a link to remove it.

Options under the Links tab


Embedding media

You can embed media, such as YouTube or Vimeo videos, directly into your FAQ -- all you need is the HTML embed code provided by the service. Embedded content will display under the Media section on the FAQ's public page.

  1. Click on the Media tab. (The number in parentheses will indicate how many media items are currently embedded.)
  2. Click the Add Media Item button. You will be prompted to enter the title and HTML embed code for your media item.
    1. Click the Reorder button to rearrange the position of the media items on the page.
    2. Click on the edit () icon next to a media item to rename it or modify its embed code.
    3. Click the trash can () icon next to a media item to remove it.

CAUTION: do not add any <script> tags that include the jQuery javascript library (i.e. jquery.min.js). If those are present in your code, please remove them before saving.

LibAnswers already loads jQuery on every page. If it's also included in your embedded media, it will create a conflict causing the page to stop working correctly and prevent you from making edits. If this happens, please contact Springy Support.

Options under the Media tab

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