Setting up notification emails for new tickets
To access a queue's Notifications settings go to Admin > Queues > Edit Queue () icon for the queue > Notifications tab.
When a patron submits a new ticket to your queue, you can choose to receive Notification Emails. This is helpful if you or your colleagues don't frequently sign into LibAnswers and want to know when a question needs your attention.
- In the Notification Email field, enter the email address where notifications should be sent.
- You can enter multiple email addresses, too -- just separate each one with a single space.
- NOTE: do not enter an email address that is currently forwarding messages into LibAnswers.
- Save your changes.