Setting up notification emails for new tickets

To access a queue's Notifications settings go to Admin > Queues > Edit Queue () icon for the queue > Notifications tab.

When a patron submits a new ticket to your queue, you can choose to receive Notification Emails. This is helpful if you or your colleagues don't frequently sign into LibAnswers and want to know when a question needs your attention.

  1. In the Notification Email field, enter the email address where notifications should be sent.
    • You can enter multiple email addresses, too -- just separate each one with a single space.
    • NOTE: do not enter an email address that is currently forwarding messages into LibAnswers.
  2. Save your changes.

Example of adding notification email addresses

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