Finding your queue's SMS number

A queue's SMS number can be found in two locations:

  1. From the Admin > Queues page.
  2. From the Admin > Queues > Edit Queue () icon for the queue > SMS tab > Your local SMS Phone Number box.

Screenshot highlighting the manage queue page

Example of an SMS number

When a patron sends a text message to this number, a new SMS ticket will be created in the queue. When you reply to the patron, LibAnswers will then send an SMS back to the patron's number. (NOTE: your SMS number cannot receive voice calls -- only text messages.)

Each queue has an annual number of SMS credits, which limits how many messages you can send and receive from that queue. Contact Springy Support if you ever want to check on your balance.

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