Editing a ticket's question, patron information, and question form fields
Questioner information (question text and details, asker name and email, and question form fields) can be edited when needed. For example, there may be a typo in the patron's email address, or perhaps you want to complete some of your custom question form fields for a ticket received via email. Edits to the questioner information can be made two ways.
From the Questioner Information modal:
- Click on the patron's name below the question text.
- On the Questioner Information modal, click the Edit () button.
From the Question Actions button:
- Click on the Question Actions button and select Edit ().
Editing the patron & question information
While on the Edit Question modal you can:
- Question and Details: The text of the question and any additional details added.
- Asked by: The name displayed for the patron.
- Email: Email address that replies will be sent to.
- Question form fields: Edit any custom fields that have been added to the queue's question form.
- User agent
- IP Address