Reference analytics user statistics

Your User Stats transaction statistics provide you with key metrics about who is answering your reference transactions.


Viewing your User Stats statistics

To get started, go to Ref. Analytics > Statistics or to Ref. Analytics > View/Edit Transactions and clicking on the User Stats tab).

Filtering your statistics

Use the filters at the top of the page to narrow the transactions that you want to analyze.

View/Edit transaction filters for ref analytics

  1. Question/Answer: use this field to filter by keywords in a transaction's question or answer.
  2. Internal Note: use this field to filter by keywords in a transaction's internal note.
  3. Entered by: use the field to filter transactions by the user that answered/submitted them. Select "View All" to include transactions answered by any user.
  4. READ scale: use this field to filter transactions to a specific value in the READ scale. Select "View All" to include transactions with any (or no) value set.
  5. Dataset-specific metadata fields: use these fields to filter the transactions based on the metadata values from the dataset.
  6. Time Period and To: use these date fields to filter transactions by their submission dates, using the Time Period field to specify a start date and the To field to specify an end date.
  7. Limit by Day: use this field to filter tickets based on the day of the week they were asked on. Select "All Days" to include tickets from the entire week.
  8. Limit by Time between and And: use this field to filter transactions based on the time of day the transaction was submitted, using the Limit by Time between field to specify a starting hour and the And field to specify an ending hour.
  9. To apply your filters, click the Filter button.
  10. To reset all fields to default, click the Clear Filter link.

User Stats reports

After filtering, you will be able to view a breakdown of what users are submitting transactions in the dataset. Note that only users with one or more answer will be listed.

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