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How to see which users are signed into LibChat

To see which users are currently signed into LibChat, go to Admin > LibChat Set-up and click on the Who's Online tab.

Screenshot showing how to access the "Who's Online" page of the LibChat Settings.

Online users

When the Users button is selected under the Who's Online tab, you'll see a list of all users currently signed into LibChat, including the time they signed in, which departments they are currently monitoring, how many active chats they have, and what co-ops they are monitoring -- if your institution is a member of a LibChat Co-Op.

A list of online users under the Who's Online tab

Sign a user out of LibChat

If you ever notice your chat widgets appearing online at an unusual time, it could be because a user forgot to sign out. If that's the case, the Online Since time will give you some sense of how long that user has been signed in.

  1. To sign a user out of LibChat, click on their Terminate Session button in the Action column.
Tip: Want to sign all users out at a designated time each day? You can add sign-off schedule rules to your LibChat Settings. See the Links & Files section below for more info.

Online departments

In addition to seeing which users are currently online, you can also see a summary of which departments are currently being monitored. This can be especially helpful when you have multiple users signed in at once, since you don't have to look separately through each user's list of monitored departments.

  1. To view the list, click on the Departments button. This list will show you:
    1. The status of the department
      • Green means the department is being monitored
      • Red means that no users are currently monitoring the department
    2. The name of the department
    3. The number of users currently monitoring that department
      • Click on the View () icon to see the names of those users

Screenshot showing the online status of chat departments

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