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How to sign another user out of LibChat

To see which users are currently signed into LibChat, Admins and Regular users that are Queue Admins for a a queue that is assigned to a department can go to Admin > LibChat Set-up and click on the Who's Online tab.

Screenshot showing how to access the "Who's Online" page of the LibChat Settings.

Online users

When the Users button is selected under the Who's Online tab, you'll see a list of all users currently signed into LibChat, including the time they signed in, which departments they are currently monitoring, how many active chats they have, and what co-ops they are monitoring -- if your institution is a member of a LibChat Co-Op.

A list of online users under the Who's Online tab

Sign a user out of LibChat

If you ever notice your chat widgets appearing online at an unusual time, it could be because a user forgot to sign out. If that's the case, the Online Since time will give you some sense of how long that user has been signed in.

  1. To sign a user out of LibChat, click on their Terminate Session button in the Action column.
Tip: Want to sign all users out at a designated time each day? You can add sign-off schedule rules to your LibChat Settings. See the Links & Files section below for more info.

Online departments

In addition to seeing which users are currently online, you can also see a summary of which departments are currently being monitored. This can be especially helpful when you have multiple users signed in at once, since you don't have to look separately through each user's list of monitored departments.

  1. To view the list, click on the Departments button. This list will show you:
    1. The status of the department
      • Green means the department is being monitored
      • Red means that no users are currently monitoring the department
    2. The name of the department
    3. The number of users currently monitoring that department
      • Click on the View () icon to see the names of those users

Screenshot showing the online status of chat departments

Help! I'm signed into LibChat, but the widget still appears offline!

Here are a few things to check:

  • A widget's online/offline status is cached for 1 minute. If you just signed in and nobody else was already monitoring the department or fallback option, wait a minute or two and refresh the page with your widget. The status should then update.
  • Is your status set to Online? Is your LibChat status is set to Online? If you are currently set to Offline or Internal status, and nobody else in the department or fallback option is also monitoring chat, then the widget will appear offline.
  • Are you monitoring the widget or other fallback option for that widget? For example, if the widget is set to be monitored by the Reference chat department, but you either do not belong to that department or have turned off monitoring it, the widget will show as offline (unless someone else from the department or fallback option is monitoring it).
  • Is the widget properly configured to be monitored by you? Edit your chat widget and check the "Who monitors the widget" setting. Make sure it's configured to be monitored by the intended department, operator, co-op, and/or other fallback options.

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