When chatting with other chat operators (within a department, one-on-one with another operator, or the All Staff chat), LibChat keeps the entire history of these internal chats, allowing you to view past activity. If you would like to set a limit on the amount of time that the internal chat history is stored, you can choose to Scrub Internal Chat Messages. The scrub will cause all internal chat messages (site, department, and operator-to-operator) to be deleted after they are more than X days old. This does not impact chats you have with patrons. To do this, navigate to Admin > LibChat Set-up and click on the Settings tab.
Scrubbing internal chat history
In the Scrub Internal Chat Messages box, you can set the number of days that the internal chat messages will be retained with the Delete internal messages after X Days option.
- When set to any value above 0, all internal chat messages will be scrubbed from your system after that number of days. For example, if the value is set to 30, then all internal chat messages will be stored on a rolling 30 day window.
- When set to 0, internal messages will be retained indefinitely.