Unless your LibAnswers admin has switched your site exclusively to the new dashboard, you will be able to use either the new or classic dashboard for chatting with patrons. For help with the classic dashboard, check out our Using the classic LibChat dashboard guide.
Even while using the classic dashboard, you can use the new dashboard at any time:
- Click on the LibChat tab in the command bar.
- Select New Chat Dashboard from the dropdown menu.
Use the search box at the top of this page to find more info on the new dashboard, or visit the LibChat topic to browse all LibChat help articles.