How to add a chat to Reference Analytics
LibChat will store your chat transcripts automatically, not only giving you an archive of your conversations, but also providing you with statistics on your LibChat activity. However, you also have the option of adding your chats to a Reference Analytics dataset, as well.
- Click on the chart () button at the top of the chat pane.
- In the Add to Reference Analytics window, use the Add to Analytics dropdown to select the dataset to which the chat should be added.
- The transcript of the chat will automatically be added to the Answer text box for this transaction. However, you can edit that field, along with the Question and Details field, as needed.
- If the dataset contains custom metadata fields, you can use the dropdown menus for each to select a value.
- Click the Save button.