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How to transfer a chat to another user or department

If other staff members are signed into LibChat, you can transfer a chat you claimed to another user. You can also transfer a chat to another department, allowing anyone monitoring that department to claim the chat.

  1. Click on the users () button at the top of the chat pane.
  2. From the Transfer Chat window, click on the department or operator to whom you want to transfer the chat.
    • The operator or department will be notified of the transfer.
    • The chat window will indicate once the transfer has been accepted.
    • At that point, you can remain in the chat if you'd like to have a group chat with the patron. Or, you can leave the chat (this will not end the chat, since you are no longer the owner).

The chat transfer button

The Transfer Chat window

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