If other staff members are signed into LibChat, you can transfer a chat you claimed to another user. You can also transfer a chat to another department, allowing anyone monitoring that department to claim the chat.
- Click on the users () button at the top of the chat pane.
- From the Transfer Chat window, click on the department or operator to whom you want to transfer the chat.
- The operator or department will be notified of the transfer.
- The chat window will indicate once the transfer has been accepted.
- At that point, you can remain in the chat if you'd like to have a group chat with the patron. Or, you can leave the chat (this will not end the chat, since you are no longer the owner).