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24/7 Co-Op: Add, edit, or remove users from your library to a LibChat co-op

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Similar to your local chat departments, each user must first be given access to a co-op before they can monitor and answer chats. This can be done by one of your library's Institution Admin users or by a Co-Op Admin.

A co-op's Institution Admins can add, edit, and remove any user account that belongs to their home institution.

  • When editing a user's account, you can change their user level.
  • When removing a user's account, this will prevent the user from monitoring the co-op when signed into LibChat. In addition, they will no longer be able to log into the Co-op dashboard.

A Co-op Admin, on the other hand, can add, edit, and remove users from any institution in the co-op.


Overview of co-op account permissions

Account level Monitor & answer co-op chats View transcripts from co-op chats View co-op chat stats View co-op chat feedback Add or edit user accounts to a co-op
Regular Yes Yes, but only for chats they answer Yes, but only for chats they answer Yes, but only for chats they answer No
Institution Admin Yes Yes, for all users from their institution Yes, for all users from their institution Yes, for all users from their institution Yes, but only from their home institution.

Can only assign the Regular or Institution Admin levels to these users.
Co-Op Admin Yes Yes, for all institutions in the co-op Yes, for all institutions in the co-op Yes, for all institutions in the co-op Yes, from any institution in their co-op.

The only user who can assign the Co-Op Admin level to other users in their co-op.

Remember: these permissions only determine a user's role within a co-op. A user must still have LibChat access enabled in their local LibAnswers account in order to log into your institution's LibChat dashboard. Access to your local chat departments is still set by your local LibAnswers admin users.


Add a local user to a co-op

If you're an Institution Admin for your library, you can add other users from your library to the co-op.

  1. Log into your local LibAnswers site and click on LibChat in the navigation bar.
  2. From the dropdown, select the Login link for the co-op you want to add users to.
The co-op login link under the LibChat menu
  1. From your co-op dashboard, go to Admin > Accounts.
The Accounts link under the Admin menu
  1. On the Manage Accounts page, click on the Add New Account tab.
  2. For each user you want to add, select the checkbox next to their name.
  3. Then, at the bottom of the page, select the Level to assign to their account. (See the table above for an overview.)
    • Institution Admins can only assign users to the Regular or Institution Admin account levels.
    • You can only assign one account level at a time. If you need to assign Regular to some users and Institution Admin to others, do one account level first. Then, repeat the process for the other accounts.
    • If a user does not have at least Regular-level access, they will be unable to monitor chats from the co-op.
  4. Click the Add Accounts button.
Options for adding accounts under the Add New Account tab

View or edit a co-op user's account

  1. On the Manage Accounts page, click on the edit () icon in the Actions column for the user you want to edit.
    • You will see all accounts in the co-ops you belong to.
    • Institution Admin users can only view and edit users from their home institutions.
    • Co-op Admin users can view and edit users from all institutions in their co-ops.
    • Note: the edit icon will not display for your own account. Only another user with your account level can edit or remove your co-op access.
The edit icon on the Manage Accounts page
  1. On the Edit Account page, you can customize the User Level. This determines the user's permission within the co-op
    • Regular: User can log in and monitor chats for the Co-Op, and view transcripts, statistics, and feedback only for chats they've answered.
    • Institution Admin: User can answer Co-Op chats and view transcripts, statistics, and feedback for all users from their home LibAnswers institution; can add/edit accounts for their home institution's users.
    • Co-Op Admin: User can answer Co-Op chats, view all transcripts, statistics, and feedback, and add/edit accounts for users from any institution.
  2. When finished, click the Save button.
Options on the Edit Account page

Remove a user from a co-op

  1. On the Manage Accounts page, click on the edit () icon in the Actions column for the user you want to edit.
    • You will see all accounts in the co-ops you belong to.
    • Institution Admin users can only view and edit users from their home institutions.
    • Co-op Admin users can view and edit users from all institutions in their co-ops.
The edit icon on the Manage Accounts page
  1. On the Edit Account page, scroll down to the bottom and click the Remove From Co-Op button.
    • When removing a user's account, this will prevent the user from monitoring the co-op when signed into LibChat. In addition, they will no longer be able to log into the Co-op dashboard. You can add the user back to the co-op at any time.
    • After removing the user's account, all of their chat transcripts will remain visible to Co-Op and Institution Admins.
    • This does not delete the user from their home institution's LibAnswers system.
The Remove from Co-Op button
  1. In the Remove Account window, click Yes to proceed with removing the account, or No to cancel.
The Remove Account window