Get help with LibAnswers

Similar to your local chat departments, each user must first be given access to a co-op before they can monitor and answer chats. This can be done by one of your library's Institution Admin users.

---

Overview of co-op account permissions

Account level	Monitor & answer co-op chats	View transcripts from co-op chats	View co-op chat stats	View co-op chat feedback	Add/edit user accounts to co-op
Regular	Yes	Yes, but only for chats they answer	Yes, but only for chats they answer	Yes, but only for chats they answer	No
Institution Admin	Yes	Yes, for all users from their institution	Yes, for all users from their institution	Yes, for all users from their institution	Yes, but only from their home institution. Can only assign the Regular or Institution Admin levels to these users.
Co-Op Admin	Yes	Yes, for all institutions in the co-op	Yes, for all institutions in the co-op	Yes, for all institutions in the co-op	Yes, from any institution in their co-op. Is the only user who can assign the Co-Op Admin level to other users in their co-op.

Remember: these permissions only determine a user's role within a co-op. A user must still have LibChat access enabled in their local LibAnswers account in order to log into your institution's LibChat dashboard. Access to your local chat departments is still set by your local LibAnswers admin users.

---

Adding a local user to a co-op

If you're an Institution Admin for your library, you can add other users from your library to the co-op.

1. Log into your local LibAnswers site and click on LibChat in the navigation bar.
2. From the dropdown, select the Login link for the co-op you want to add users to.

3. From your co-op dashboard, go to Admin > Accounts.

4. On the Manage Accounts page, click on the Add New Account tab.
5. For each user you want to add, select the checkbox next to their name.
6. Then, at the bottom of the page, select the Level to assign to their account. (See the table above for an overview.)
   • Note: Institution Admins can only assign users to the Regular or Institution Admin account levels.
   • You can only assign one account level at a time. If you need to assign Regular to some users and Instituion Admin to others, do one account level first. Then, repeat the process for the other accounts.
   • If a user does not have at least Regular-level access, they will be unable to monitor chats from the co-op.
7. Click the Add Accounts button.