Get help with LibAnswers

When your account has been added to a co-op, you'll have a user profile that is separate from the one you use in your local LibAnswers site. This allows you to use a different nickname and profile image than what you use when chatting with your own library's patrons (that can still be customized in your local LibAnswers user account).

Your co-op user account also has options for providing your contact information, subject specialties, and education/experience. This info is never displayed to patrons; rather, it provides a way for your co-op's admins to contact you if necessary.

To edit your co-op user account:

1. Log into your local LibAnswers site and click on LibChat in the navigation bar.
2. From the dropdown, select the Login link for the co-op you want to add users to.

3. Once logged into the co-op dashboard, click on your email address in the navigation bar.
4. On the Edit Account page, you can customize the following options:
   1. Nickname: this is the name that patrons will see when chatting with you.
      • If left empty, the your first and last name will be displayed. These can only be edited in your LibApps account, either by you or by your institution's LibApps Admin users.
   2. Profile Image: choose whether to display the profile image from your LibApps user account, or a generic profile image when chatting with patrons.
      • You can change your own profile image in your LibApps user account. It can also be changed by your institution's LibApps Admin users.
   3. Profile Image Background Color: use the color picker to select a background color for the your profile image, or enter the HEX value for a specific color.
      • If displaying the your LibApps profile image, this color will appear as a border around it.
      • If displaying the generic profile image, this will change the color of the entire image.
   4. Full Address: this allows you to add a mailing address. This is not visible to patrons -- it is only visible to you and admin users in the co-op.
   5. Office Phone #: this allows you to add a contact phone number. This is not visible to patrons -- it is only visible to you and admin users in the co-op.
   6. Subject Specialties: this allows you to list your subject specialties. This is not visible to patrons -- it is only visible to you and admin users in the co-op.
   7. Education / Experience: this allows you to list any relevant education/degrees or experience. This is not visible to patrons -- it is only visible to you and admin users in the co-op.
5. When finished, click the Save button.