FAQ content

24/7 Co-Op: View information & coverage hours for institutions in your co-op

In this article

A co-op's Institution Admin users can view a list of the institutions participating including the URL of their LibAnswers site, the time zone they are based in, and their coverage type for the co-op.


Getting started

  1. Log into your local LibAnswers site and click on LibChat in the navigation bar.
  2. From the dropdown, select the Login link for the co-op you want to add users to.

The co-op login link under the LibChat menu

  1. From your co-op dashboard, go to Admin > Institutions.

The Institutions link under the Admin menu


View the institutions in your co-op

On the Participating Institutions page, you can view information for each institution, including:

  • The Name and URL of their LibAnswers site.
  • The server Region their site is in.
  • The Timezone that their LibAnswers site uses.
  • The Coverage Type their institution uses.
    • None: The Co-Op will not answer chats for this institution.
    • 24/7 Coverage: The Co-Op will respond to fallback questions from this institution at all times, even when the library is open.
    • Custom Hours: The Co-Op will only respond to fallback questions from this institution during the custom hours that have been set.

In addition, the following actions are available:

The Participating Institutions page

  1. To view details about an institution, click on its View () icon in the Actions column. The details will display in a modal window.
  2. If an institution is using the Custom Hours coverage type, click on its Edit () icon to view or edit its coverage hours. The Edit Custom Coverage modal window will appear, where you can view or edit the institution's coverage hours for each day of the week.

the Edit Custom Coverage modal window