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Shared Group Systems & LibChat: Assigning a group member affiliation to a chat widget

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In a shared group system, you can assign one of your groups as the home location for a chat widget. When patrons start chatting from a chat widget, that setting allows the staff user to see which location that patron is affiliated with.

This is especially important if your LibAnswers site is part of a co-op, as this will ensure that the co-op staff member is searching the correct Group Member Policy FAQs for that patron's library.

When adding or editing a chat widget, you can set the home location using the Group Member Affiliation field.

The Group Member Affiliation field on the LibChat Widget Creator page