Out of the box, your LibAnswers system starts with a single, default FAQ group, which serves as the primary homepage for your LibAnswers system and provides system-wide search results (for all public FAQ groups). And while you can add as many additional groups as you'd like, this default group will always act as your main landing page for your site.
To edit your default FAQ group, go to Admin > FAQ Groups and click on its Edit Group Settings () icon in the Actions column. If you have more than one FAQ group, you can identify your default group by the lack of the Delete Group () icon -- the default group cannot be deleted.
- Customize a group's look & feel
- Customize a group's language options
Learn how to customize the default text and base translation of your public pages.
Your FAQ group's public pages are what allow users to browse, search, and view the group's FAQs. The group has a homepage (your LibAnswers landing page), FAQ page template, and search results page, all of which can be customized using either the default or advanced customization options.
Default (simple) customization options
When initially customizing the default FAQ group, your pages will be ready to go right out of the box. That's because the default customization options automatically apply a user-friendly layout to each page of your group. This not only makes it easy to get your group up and running but it also greatly simplifies the customization process. Instead of having to build each page from scratch, you can control the layout and content of your pages with just a few straightforward options.
- Customize an FAQ group's pages using the default settings
Learn how to customize the default settings for a group's pages. Use the links below for shortcuts to specific settings:
Advanced customization options
If you'd like to get more hands-on with customizing the layout and content of your pages, consider enabling the advanced customization options. Unlike the default customization options, which more or less lock you into a default layout for each page, these will allow you to customize each page of your group individually -- from the number of columns on each page to the content inside of each box.
Pro Tip: before enabling the advanced options for your default group, consider creating a sandbox/testing FAQ group to fine-tune your customizations. When advanced customizations are enabled for a group all customizations and content are wiped out -- leaving only blank pages. Knowing how you want to set up the group with the prep work you've done in a sandbox group can ensure that your LibAnswers homepage is only 'offline' for a limited amount of time.
- Customize an FAQ group's pages using the advanced settings
Learn how to enable and use the advanced customization options to customize a group's pages. Use the links below for shortcuts to specific settings:
A group's user access settings control who has the ability to view, add, and edit FAQs in that group. By default, all system-level admin users will have admin access to each group. However, the user access settings also give you the ability to designate regular-level users who can manage the group's settings, as well. In the case of Restricted Internal groups, a Regular user must be given at least Read-only access to a group in order to view its FAQs.
- Manage an FAQ group's user permissions
Learn how to add and manage user access to a group, including a summary of the different account levels.
The group's availability is a very important setting, as it determines who has the ability to view your LibAnswers site (from your base URL) and search for the group's FAQs. If you opt to set your default group's availability to something other than Public/Open, it will have an impact on how your patrons access your site. Here's a brief summary of each option.
|Availability||Pages publicly accessible?||FAQs appear in general search results?||FAQs appear in question lists?|
|Hidden||Only to users who know the friendly URL||No||No|
|Internal||Only to logged-in users||No||No|
|Restricted Internal||Only to logged-in users who have been given access to the group||No||No|
Unless you plan on configuring your LibAnswers site to not have a public landing page, keeping the default group set to the Public/Open availability is recommended.
Additionally, if you would prefer to have only users with an account in your SSO to be able to access your LibAnswers site you can choose to enable LibAuth authentication for the group. If you place your default group behind LibAuth, it will require any users visiting the public side of your site to authenticate before they can view any public pages.
- Customize a group's public availability and LibAuth authentication
Learn how to control who can view an FAQ group's public pages.