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LibChat: Customize LibChat's audio alert sounds

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Admin users with LibChat enabled can customize the notification sounds that LibChat operators will hear when they have sound notifications turned on for their account. Notification sounds can be customized for the following alerts:

  • New patron chats/transfers
  • New patron messages
  • New internal messages
  • New tickets
Note: The sound notifications you select will impact all LibChat operators.

To adjust the sound alerts for your site:

  1. Navigate to Admin > LibChat Set-up.
  2. Click on the Settings tab.

Screenshot showing how to navigate to the LibChat Settings page

  1. Scroll down to the Audio Alerts box.
  2. Preview the available alert sounds in the Sample the sounds section.
  3. Choose the sound to be played for each alert.
  4. Click Save

Audio alert options for LibChat