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Shared Group Systems & LibChat: Viewing aggregate chat stats for your shared group system or consortium

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The Aggregate Stats for a Shared Group System or a consortium allow for Admins with LibChat enabled and group admins for a Shared Group System to see aggregated (by calendar year) information on the number of chats that each member of this Shared Group System or consortium has generated and answered. A "member" can mean group member libraries within this Shared Group System, and/or separate LibAnswers sites which have elected to share their statistics with this Shared Group System.

Standalone LibAnswers sites who are connected to a Shared Group System site via Consortial Sharing can opt into sharing aggregated statistics from their site with the Shared Group System. If you’re an admin of one of these, you can head to Admin > System Settings > General > Sharing Information to manage the sharing of your aggregate stats.

Admin-level accounts with LibChat enabled can view the entire aggregate chat stats. Group admins and admins for standalone sites contributing their stats can view the aggregates stats for just their group member library or standalone site.


To get started, go to LibChat > Aggregate Stats.

Monthly Activity

When viewing the Monthly Activity report, select the Year that you want to view totals for.  Once a year has been selected, you will see total chats created and answered for all group member libraries in the Shared Group System and standalone LIbAnswers sites that are sharing their data.

  1. Total Chats Created
    • This chart displays the total number of chats that were generated by widgets that are affiliated with each Group Member Library or LibAnswers Institution.
  2. Total Chats Answered
    • This chart displays the total number of chats that were answered by each Group member Library or LibAnswers Institution.
  3. Export Monthly Activity
    • Export a .csv file that includes both of the above reports.
Example of the Monthly Activity Aggregate Stats

Asked/Answered Distribution

When viewing the Asked/Answered Distribution report, select the Start and End months for the date range that you want to view totals for.  Once a range has been selected, you will see a Total Chat Activity charts showing data for who has answered chats and where those have originated for all group member libraries in the Shared Group System and standalone LIbAnswers sites that are sharing their data.

  1. Each library's chats were answered by
    • This displays a table of the total number of chats for each library and how they were answered. For example, the Our Library column will show totals for the number of chats that originated from and were answered by the same library.
  2. Each library answered chats for
    • This displays a table of the total number of chats that a library answered that did not originate from a chat widget affiliated with their library.
  3. Export Activity Distribution
    • Export a .csv file that includes both of the above reports.
Example of the Asked/Answered Aggregate Stats