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24/7 Co-Op: Calculate your library’s Contribution Percentage for the 24/7 Co-Op

In this article

Calculate the number of chats originating from your library

  1. Go to LibChat > Statistics.
  2. Adjust the dates as needed.
  3. Ensure that the Answered by Co-Op filter is set to "Any."
  4. Click the Filter button and make a note of the total chats originating from your library.

Calculate the chats you answered from your own library

  1. Stay on the LibChat > Statistics page.
  2. Keep the same dates.
  3. Change the Answered by Co-Op filter to "No."
  4. Click the Filter button and make a note of the total chats from your own library that you answered.

Calculate the Local Co-Op chats you answered

  1. Go to LibChat > [Your Local Cooperative] Dashboard > Reports > Chat Statistics.
  2. Change the dates to the same dates that you used on the above page screen.
  3. In the Owner filter, select all librarians who monitored the Local Co-Op (i.e. choose "Select All" or select individual librarians).
  4. Click the Filter button and make a note of the total Local Co-Op chats you answered.

Calculate the Global Co-Op chats you answered

  1. Go to LibChat > Global Cooperative Dashboard > Reports > Chat Statistics.
  2. Change the dates to the same dates that you used above.
  3. In the Owner filter, select all librarians who monitored globally (i.e. choose "Select All" or select individual librarians).
  4. Click the Filter button and make a note of the total Global Co-Op chats you answered.

Calculate your Contribution Percentage

  1. Add the totals of the chats answered from your own library, the local co-op chats answered, and the global co-op chats answered to get the grand total of all the chats you answered.
  2. Divide the grand total of all the chats you answered by the number of the total chats originating from your library.

Example:

  • 500 total chats originated from your library.
  • 200 chats from your library were answered by your librarians.
  • 100 Local Co-Op chats were answered by your librarians.
  • 75 Global Co-Op chats were answered by your librarians.
  • Contribution Percentage: 75% (375/500)