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Registering SMS Numbers

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Why does my SMS number need to be registered?

U.S. wireless carriers (including AT&T, T-Mobile, Verizon, and Sprint) are requiring that all SMS providers sending messages via A2P 10DLC (application-to-person 10 digit long codes) register their use of these numbers with The Campaign Registry. They are doing this to ensure trusted messages are sent and reduce the amount of spam messages being sent via their networks.

LibAnswers SMS numbers fall into the category of numbers that must be registered. This registration is required to ensure that LibAnswers SMS numbers are trusted and continue to send messages out to your communities. We will take care of the registration process, but need some information from our LibAnswers customers (below) to do so. If your LibAnswers SMS number is not registered, wireless carriers may mark the number as spam and block it from sending messages. Springshare will not block the number, but it is possible the wireless carriers (T-Mobile, AT&T, etc.) will.

What do I need to do?

Fill out this form as soon as possible so we can register your LibAnswers SMS number(s).

We need current contact information in order to register your number(s). This information will only be used to register your SMS number to ensure wireless carriers do not block your number from sending messages. Information needed includes your main LibAnswers administrator's name and email, and your institution's address (no P.O. Boxes) and phone number. If you have more than one Admin for your LibAnswers system, please discuss and choose one to be the main contact.

We'll take it from there and ensure your SMS number is registered with our provider.

Carriers have already begun the process of limiting SMS number sending for those not registered, with more starting the process on November 1, 2021. While there is no immediate impact on SMS sending for your site, we want to ensure your numbers do not get blocked or marked as spam by mobile carriers going forward. Thank you for filling out the form and providing us with contact information as soon as possible.