FAQ content

Testing & troubleshooting an Innovative Polaris LibAuth configuration

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Getting there

  1. From the LibApps Dashboard, go to Admin > LibAuth Authentication.
  2. Click on the Edit () icon in the Action column for the configuration you want to manage.
Editing a LibAuth configuration
LibApps Admins can edit LibAuth configurations via the LibApps dashboard. Go to Admin > LibAuth Authentication, then click the edit () icon for the configuration you want to edit.

Testing your configuration

After creating or modifying your LibAuth configuration, it's always a good idea to test it. This will confirm whether or not LibAuth can connect to your authentication system and that your system is returning the necessary attributes to LibAuth. The testing tool will provide debugging info that you can use to troubleshoot any issues.

  1. Enter the username you use for logging into Polaris.
  2. Enter the password you use for logging into Polaris.
  3. Click the Test button.
Example of testing a Symphony configuration
To test your configuration, enter your Polaris account's username & password, then click the Test button. You will see a success message if the test was successful, otherwise you will see an error with debugging information.
  1. Review the test results.
    • If the test was successful, a confirmation message will display showing you the data retrieved for each attribute.
    • If the test was unsuccessful, you will be presented with debug information that explains the issue. Use this to help troubleshoot any issues with your configuration.

What if I can't log in?

  • Double check that you entered your username and password correctly.
  • Confirm that Polaris Web Services API has been enabled for your system. Please contact Innovative Interfaces support for assistance.
  • Confirm that you've provided the correct Domain, Access ID, Access Key, and (optional) Organizational ID for your Polaris system.