FAQ content

Spaces: Cancel a space booking

In this article

To manage your space bookings:

  1. Click on Spaces in the command bar.
  2. Select the Location you wish to view.
  3. Click on the Booking Grid & Availability tab.
  4. Use the filters to select spaces by Category, Zone, or other options.
  5. Click the Go button to load the booking grid.

Viewing a category's public page, part 1


Cancel a single booking via the Availability tab

  1. Select the location and category for your space.
  2. Under the Booking Grid & Availability tab, click on the booking slot you want to cancel in the availability grid.

Clicking a booking's date and time

  1. The Booking Details panel will appear.
    1. If this booking contains multiple spaces or is a recurring space booking, you can cancel individual spaces by clicking on the Room or Date/Time you want to cancel. Then, in the Update Booking window that appears, click on the Cancel Booking button.
    2. To cancel all spaces in the booking at once, click on the  Cancel All button.
      • If there was a billing charge for a booking with multiple items, it is not possible to cancel an individual item. The entire booking, and all of the items within it, must be canceled to ensure that billing charges for the entire booking are refunded at once.

 Options to cancel a booking in the Booking Details panel

  1. When prompted in the Cancel Entire Booking modal, toggle the Send Email to Notify User checkbox if you would like to send the patron an email notification that their booking was cancelled.
    1. If enabled, use the Additional Information text box to add a custom message to the email.
  2. Click the Cancel Booking button.
    • If there was a billing charge for the booking, the cost of the booking is refunded upon cancelation. 

The Cancel Entire Booking window


Cancel a single booking via the Booking Explorer tab

  1. Click on the Booking Explorer tab.
  2. Select the location and category for your space.
  3. Use the filters to locate the booking you want to edit and click the Go button.
  4. Click on its ID in the Booking ID column.

Clicking on a booking's ID and time in the Booking Explorer

  1. In the Booking Details modal, click on the Cancel Booking button.

The Booking Details modal

  1. When prompted in the Cancel Entire Booking modal, toggle the Send Email to Notify User checkbox if you would like to send the patron an email notification that their booking was canceled. 
    1. If enabled, use the Additional Information text box to add a custom message to the email.
  2. Click the Cancel Booking button.
    • If there was a billing charge for the booking, the cost of the booking is refunded upon cancelation. 

The Cancel Entire Booking window


Bulk cancel bookings via the Booking Explorer

In the event that you need to cancel a large number of space bookings quickly, Admin-level users are able to cancel the bookings returned in a booking explorer report in bulk. 

Important note about canceling bookings that are linked to an event: the bulk cancelation tool currently skips space bookings that are linked to events. These bookings must still be cancelled manually. For the best results, we recommend that you edit the event(s) directly using the modify event page and remove the space from the event's location field.

For instructions, please see: Cancel space bookings in bulk.


Identifying who cancelled a booking

When a booking has been cancelled on the admin side (via one of the two options above), the Status column of the Booking Explorer will display the name of the account that cancelled the booking will be listed and the date and time of the cancelation will be viewable by hovering over the icon.

Additionally, if you click on the booking's ID in the Booking ID column, the name of the account that cancelled the booking and the date and time of the cancelation will be displayed.

Booking explorer example

Example of cancelled bookings in the booking explorer

Booking details example

Example of cancelled booking's booking details