FAQ content

Equipment: Customize a category's partial email templates

In this article

Each category has a set of email templates that allow you to customize the email notifications sent for equipment in that category. These are partial templates that can be included in your location's full email templates using the {{{CATEGORY}}} tag. Wherever that tag is inserted in your location's email template, the partial template for your category will be displayed.

One way you can use this is if your category has special instructions. For example, if you want to remind patrons to make sure they return power adapters with their laptops, you could add that to your category. That way, it's only included in email notifications when a person books a laptop.

Note: Template tags from the full email templates cannot be used within the partial templates.


  1. Go to Admin > Spaces & Equipment.

Selecting Equipment & Spaces from the Admin menu

  1. Under the Locations tab, find the location containing the category you want to move and click on its link in the Equipment column.

Clicking on a location's link in the Equipment column

  1. Under the Equipment & Categories tab, click on your category's Cog () button and select Edit Category from the dropdown.

Clicking a category's Edit Category button

  1. Click on the Email Templates tab.

Partial Email Templates text box

  1. Click on the partial template that you want to edit.
  2. Enter your text into the template. Remember: this will be inserted into your location's full email template -- it won't replace it -- so you don't need to recreate the entire email message here.
  3. Save your changes.
  4. To control the placement of your category's partial template, edit the corresponding email template in your location's settings and insert/move the {{{CATEGORY}}} tag accordingly. Where that tag is placed, your partial template will appear.

Example of inserting the category tag into a template