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Spaces & Seats: Using the Contact Tracer report

The Contact Tracer report allows you to enter a patron name or email into the Contact Tracer to view bookings in the same seat or space for the 24, 48, 72, or 96 hours following the booking(s) made by that patron.

You can use this report to help manage your social distancing policy and to quickly see the details for bookings that occurred after the patron's booking to more effectively identify potential points of contact for any contact tracing that is needed.


Running the Contact Tracer report

To run a contact tracer report for a patron:

  1. Click on Spaces in the command bar.
  2. Select the Location you wish to view.
  3. Click on the Contact Tracer tab.

running the Contact Trace report, part 1

  1. Click inside the date range field and use the date pickers to select a time frame to search.
  2. Enter the Patron E-mail or Patron Name of the patron.
    1. To search for all bookings made by this patron in your system across all locations, select the Search All Locations checkbox.
  3. Click the Go button to run the report.
  4. After the report is run, you can click on the links for the tracing report for each individual booking made by the patron from the Contact Trace column. 
    • Each report will list all of the bookings that occurred at the same space or seat for the amount of time (24, 48, 72, or 96 hours) of the chosen report from the original bookings end time.
      • Any bookings in the report will include the booking's ID, email and name of the patron, and the start/end time.

generating a contact tracer report


Exporting contact tracer results

After generating your report, click on the Export button to download them to a CSV file, which you can open in Excel or another spreadsheet app. Please note that the CSV file will only contain the bookings displayed in the table -- it will not include the contact trace results for each booking.

the export button

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