FAQ content

Tickets & Passes: Customize an institution's email templates

In this article

As part of the digital pass booking process, patrons will receive automated booking notification emails that can be configured for each institution. Each uses a template that you can customize using a combination of text, HTML code, and special template tags that are used to insert information about a booking into each email.

Admin users can customize the following digital pass booking email templates for each institution:

  • Confirmation: This is the email patrons will receive when their booking is confirmed.
    • Digital pass confirmation emails automatically include the ticket as an attached PDF.
  • Booking Cancelled By Admin: If staff cancel a booking from within LibCal, they will have the option of sending this email to the patron.

Getting there

  1. Go to Admin > Tickets & Passes.
  2. Under the Institutions tab, click the cog () button in the institution's heading.
  3. Click Edit Institution Info.
Selecting the institution's settings cog and then Edit Institution.
  1. Click the Email Templates tab.
  2. Click the desired email template heading to expand the panel.
Selecting the Email Templates tab and then a template name to expand the panel.

Customize Templates

  1. Use the Subject field to customize the subject line of the email.
  2. Use the Body text area to customize the message of the email.
  3. Each template has a set of Available Email tags listed in the blue box to the right. These will automatically insert information from the booking into your message to make the emails more personal.
    • Tags are case-sensitive, so be sure to enter them exactly as they appear in the list.
    • Each template has a different set of tags, so consult the list if you're unsure which are available.
    • To show content only if a token contains data, put it inside of template tags. For example, if you only want to show the {{institution.phone}} token if the phone number was included in the institution's details, you would use:
          Contact {{institution.name}} {{#institution.address}}on {{institution.address}} {{/institution.address}}{{#institution.phone}}at {{institution.phone}}{{/institution.phone}} with any questions.
  4. To see how your email might look to a patron, the Preview area will provide a sample using realistic content.
    • This can help you see how content from the various tags will appear.
  5. If you ever want to start over, click the Restore Default Template button.
    • This will replace the existing template text with the system's default.
  6. To make your updates are applied, be sure to click Save.
Example of customizing an email template