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Integrations & Interactions: Manage LibConnect integrations with your other Springshare apps

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Available Springshare app integrations

LibConnect allows you to keep track of your interactions with users, even when they happen in your other Springy apps. Currently, LibConnect can integrate with your LibCal and LibAnswers systems to automatically add interactions to your LibConnect profiles.

  • LibAnswers: When a patron completes a question form, sends an email, SMS message, or chats via LibChat in LibAnswers, that activity will be recorded as an interaction in LibConnect with a link to more details in the LibAnswers system.
    • When you initially enable the integration, LibConnect will import the past transactions for each person profile.
    • When a new profile is created, or an existing profile's email or phone number is updated, LibConnect will recheck for past interactions. This check runs every 30 minutes.
    • From that point forward, new LibAnswers interactions are added automatically to LibConnect once per hour.
    • Interactions are matched to LibConnect profiles using the email address and/or phone number provided with the interaction in LibAnswers.
  • LibCal: When a patron registers for a LibCal event, Space booking, Equipment booking, or books an Appointment that activity will show up in LibConnect as an Interaction with a link to more details in the LibCal system.
    • Interactions are matched to LibConnect profiles using the email address provided with the activity from LibCal, with the exception of events that can also match against a phone number and/or barcode (i.e. Patron ID in LibConnect).
    • When a new profile is created, or an existing profile's email or phone number is updated, LibConnect will recheck for past interactions. This check runs every 30 minutes.
    • LibCal interactions are added automatically to LibConnect every 30 minutes.

Admin users can manage these integrations in one place by going to Admin > Manage Integrations.

Selecting Manage Integrations from the Admin menu

Show or hide an app's interactions

You can choose to show or hide any app's interactions in LibConnect. Hiding an app will not delete its data.

The Active Springshare Subscriptions box lists all of your current Springshare subscriptions, including apps that are not yet integrated with LibConnect.

  1. To display interaction data from an app, click on its Show button.
  2. If we have not yet integrated an app with LibConnect, the Hide button will be inactive.
  3. To hide interaction data from an app, click on its Hide button.
The Show and Hide buttons in the Active Springshare Subscriptions box

Inactive Springshare Subscriptions

Below the list of your active subscriptions, you'll find the Inactive Springshare Subscriptions box. This will list all systems that you no longer subscribe to. Historical interactions will still be available for supported systems unless you choose to hide it.

The Inactive Springshare Subscriptions box

Other Springshare Products

The last box on the page provides info about available Springshare products that you do not currently subscribe to. Click on the Learn More link for a product to find out more info and request a trial.

The Other Springshare Products box