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System Settings: How to receive notifications of Outlook / Exchange integration failures

If you would like to receive an email notification when an error occurs with Outlook or Exchange syncing, you can enter the email address(es) to receive them in the Integration Email Notifications field. Notifications of sync errors and failures will be set out for users syncing their scheduled shifts with an Outlook/Exchange calendar. The email notification is sent out hourly (it is not sent in real-time) any time there is a user that is experiencing a syncing error or integration failure with Outlook/Exchange.

Pro tip: Consider using a generic or shared email address so multiple people can monitor the sync errors.


To configure integration email notifications:

  1. Go to Admin > System Settings.
  2. Under the System Settings tab, go to the Integration Email Notifications panel.
  3. Enter the email address(es) in the Errors/Failure Notification Emails​ field.
    • Separate multiple email addresses with a comma.
  4. Click the Save button.

Example of the Integration Sync Email Notifications setting

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