FAQ content

Look & Feel: Customize the language options and base translation of your LibAnswers system

In this article

Base Language

By default, your system will be set with a base language of English. However, you can customize LibAnswers to use a different base language, which will translate the default text on your public pages (such as the homepage, FAQ page, etc.) from English to another available language. Each FAQ group can also have a base language that's different than your system-level, allowing you to support multiple languages in your LibAnswers system. 

Currently, LibAnswers supports the following base languages:

  • English
  • Serbian (Cyrillic)
  • Spanish
  • Swedish
  • Chinese
  • Italian
  • French

Although the Base Language determines the default setting for your users, individual users can choose their own personal language preference.

If your preferred language is not available, please contact Springy support and we will work with you to add the necessary translation files to the system.

Choosing a base language

  1. Go to Admin > System Settings.
  2. Click on the Language Options tab.
  3. In the Base Language box, select your preferred language from the dropdown.
  4. Save your changes.

The Base Language option 

Custom Language

Once you've selected a base language, you can further customize the default text on your public pages by using the Custom Language options. This allows you to personalize specific labels and other text snippets used throughout LibAnswers.

To customize the default text in your group:

  1. In the Custom Language panel, select the category where your text appears.
  2. Locate the text you want to change in the Default Language column.
    1. Not sure exactly where the language appears? Click on the corresponding "info" link.
  3. Enter your custom text in the adjacent text field.
    • Some default text contains tokens like %s or %s2$s. These are placeholders for parts of the phrase that will be variable depending on the context.
      • Hover over the "info" link next to the "Local Customization" field to view more details about those tokens.
    • Take the default language for FAQ comment attribution (found under "Answer Page"): by %1$s on %2$s:
      • The %1$s represents the commenter's name
      • The %2$s represents the timestamp.
      • On your public FAQ page, users would see: by Henry Jones on Apr 21, 2020
  4. Click the Save button.
Note: If your system-wide base language is the same as a group's base language, any changes applied at the system-level will trickle down to that group. You can override these customizations using the group's Custom Language options.

The Custom Language options