Overview of LibAnswers account permissions

There are 5 different user levels in LibAnswers:

Admin users: these users can create content, edit all content in the system, and manage system settings & customizations. They have access to all ticket queues, FAQ groups, and (if LibChat is enabled for their account) chat departments.
Regular users: these users can create and edit FAQs in assigned groups, reply to tickets in assigned queues, and (if LibChat is enabled for their account) monitor chats in assigned departments. Ideal for most general users.
Reader users: this provides users with read-only access to the public pages of Internal and Restricted Internal FAQ groups. These users cannot access the admin side of LibAnswers.
Ref. Analytics Only users: this user level can only add, view, and analyze transactions in your Reference Analytics datasets. This is helpful if you want certain users (such as student assistants) to record transactions, but not have access to other areas of LibAnswers.
Inactive users: this prevents users from signing into your LibAnswers system, but allows you to retain all data entered by these users. This is helpful if a user is no longer employed at your library, but you want to keep the data they created assigned to them. By comparison, if you remove a user from your system, you would have to reassign their records to a different user.

The sections below summarize the various permissions that each account has.

Permission	Admin Users	Regular Users	Reader Users	Ref. Analytics Only Users	Inactive Users
Log into LibAnswers	Yes	Yes	Can log into public pages of Internal and Restricted Internal groups only. No access to Admin side of LibAnswers.	Yes	No
View the LibAnswers dashboard	Yes	Yes, but will only see tickets in assigned queues	n/a	No	n/a
Create widgets	Yes	Yes, but only for assigned queues and groups	n/a	No	n/a
Edit widgets	Yes	Yes, but only those that they created	n/a	No	n/a
Customize system settings	Yes	No	n/a	No	n/a
Create and manage user accounts	Yes	No	n/a	No	n/a
Manage assets (i.e. links, files, & media)	Yes	Yes, but only content they created	n/a	No	n/a
Create dashboard views	Yes, shared & private	Private only	n/a	No	n/a
Create macros	Yes, shared & private	Private only	n/a	No	n/a
Access the LibAnswers API	Yes	No	n/a	No	n/a
Manage metadata (i.e. topics, keywords & tags)	Yes	No	n/a	No	n/a
Manage the trash can	Yes	No	n/a	No	n/a
Generate statistics	Yes	Yes, but only for assigned queues and groups	n/a	Yes, but only for Ref. Analytics	n/a

Permission	Admin Users	Regular Users	Reader Users
View Public and Hidden group pages and FAQs	Yes	Yes	Yes
View Hidden group pages and FAQs (via the direct URL)	Yes	Yes	Yes
View Internal group pages and FAQs	Yes, if logged in	Yes, if logged in	Yes, if logged in
View Restricted Internal group pages and FAQs	Yes, if logged in	Yes, if logged in and assigned to the group	Yes, if logged in and assigned to the group
Create and delete groups	Yes	No	No
Edit group settings	Yes	Yes, but only if assigned to the group as an Admin	No
Create and edit FAQs	Yes	Yes, but only if assigned to the group as an Editor or Admin	No
View the Query Spy	Yes	Yes, but only for assigned groups	No
Manage FAQ comments	Yes	Yes, but only for assigned groups	No

Permission	Admin Users	Regular Users
View and reply to tickets	Yes	Yes, but only in assigned queues
Create new tickets & SMS messages (from the Answers > Create page)	Yes	Yes
Add internal notes to tickets	Yes	Yes, but only in assigned queues
Assign or transfer tickets to other users and/or queues	Yes	Yes
Unclaim another user's ticket	Yes	Yes, but only if assigned to the queue as an Admin
Create and delete queues	Yes	No
Edit queue settings	Yes	Yes, but only if assigned to the queue as an Admin

Please note that LibChat must be enabled for a user's account before they can access LibChat, LibChat settings, and/or LibChat statistics & transcripts.

Permission	Admin Users	Regular Users
Sign into LibChat	Yes	Yes
Monitor and answer chats	Yes, for personal and assigned departments	Yes, for personal and assigned departments
Create, edit, and delete departments	Yes	No
Add banned IP addresses	Yes	Yes, but only while chatting with a patron or viewing transcripts
Remove banned IP addresses	Yes	No
Create and manage canned messages	Yes, system and personal	Yes, personal only
View and analyze chat ratings	Yes	Yes
View and email chat transcripts & missed chats	Yes	Yes
Edit and delete chat transcripts & missed chats	Yes	No
Create and copy chat widgets	Yes	Yes
Edit and delete chat widgets	Yes	Yes, but only ones they created

Permission	Admin Users	Regular Users	Ref. Analytics Only Users
Created, edit, and delete datasets	Yes	No	No
Add transactions	Yes	Yes	Yes
View and edit transactions	Yes	Yes	Yes
View statistics	Yes	Yes	Yes
Generate a cross tab report	Yes	Yes	Yes

Permission	Admin Users	Regular Users
Monitor the social feed	Yes	Yes, but only for accounts connected to assigned queues
Create posts, tweets, and/or pins	Yes	Yes, but only for accounts connected to assigned queues
Analyze social media posts and statistics	Yes	Yes, but only for accounts connected to assigned queues
Connect and manage LibApps social channels to queues (i.e. Facebook, Twitter, and/or Pinterest)	Yes	Yes, but only if assigned to the queue as an Admin

Permission	Admin Users	Regular Users
View the public and internal dashboards	Yes	Yes
Create product posts	Yes	Yes, but only if given access to System Status Management
Edit and delete product posts	Yes	Yes, but only ones they created unless given Admin access to System Status Management
Update the status of products	Yes	Yes, but only if given access to System Status Management
Approve, edit, and delete ideas & votes	Yes	Yes, but only if given access to System Status Management
Create product widgets	Yes	Yes, but only if given Admin access to System Status Management
Create, edit, and delete products	Yes	Yes, but only if given Admin access to System Status Management
Manage System Status Management settings	Yes	Yes, but only if given Admin access to System Status Management

Get help with LibAnswers