How to edit an FAQ's question and details

To make changes to an FAQ entry's question text (i.e. title) or details:

  1. Go to Answers > FAQ Entries.
  2. In the Knowledge Base Explorer, locate the FAQ you want to edit and click on its link in the Question field.
  3. From the Edit FAQ page, click on the Edit button next to the question at the top of the page.
  4. In the Edit Question window:
    1. Edit the text in the Question field to modify the FAQ's question.
    2. Add or edit the text in the optional Details field to modify the additional info about the question, which displays below it.
  5. Click the Save Changes button.

The Edit Question window

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