How to edit an FAQ's question and details
To make changes to an FAQ entry's question text (i.e. title) or details:
- Go to Answers > FAQ Entries.
- In the Knowledge Base Explorer, locate the FAQ you want to edit and click on its link in the Question field.
- From the Edit FAQ page, click on the Edit button next to the question at the top of the page.
- In the Edit Question window:
- Edit the text in the Question field to modify the FAQ's question.
- Add or edit the text in the optional Details field to modify the additional info about the question, which displays below it.
- Click the Save Changes button.