FAQ content

Queues: Copy email addresses on all ticket replies for a queue

In this article

To access a queue's Email settings go to Admin > Queues > Edit Queue () icon for the queue > Email tab.

The Copy on Answers option allows you to copy specific addresses on all ticket replies. For example, if you want your reference or circulation supervisor to be CC'ed on every reply, you could enter their address here.

  1. Enter the address(es) you want to copy in the CC on Answers field. Separate multiple addresses by a single space.
    • DO NOT include any email addresses that are currently forwarding messages into LibAnswers.
    • If you want to always CC the user sending the reply, enter {ANSWERER} as one of the addresses.
  2. Save your changes.
Screenshot of the Copy on Answers settings