Setting up notification text messages for new SMS tickets

To access a queue's Notifications settings go to Admin > Queues > Edit Queue () icon for the queue > Notifications tab.


The SMS Notification Number option allows you to select a set of SMS numbers that should be notified when a patron sends in a new SMS ticket.

  1. In the SMS number field, add the number(s) that should be alerted when a new SMS ticket is sent to the queue.
    • You may add up to four numbers -- separated by a space -- to be alerted.
    • Include the country code for each number that you add.
    • These alert messages will count towards your messaging allowance.
  2. Save your changes.

SMS notification number

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