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LibAnswers statistics: View and export your FAQ statistics

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Your FAQ statistics provide you with two key metrics about your FAQ groups:

  • How much your knowledge base has grown over time
  • The total number of public FAQ page views over time

Although Admin users can view statistics for all FAQ groups, Regular users can only view statistics for the groups to which they're assigned.


View your FAQ statistics

To get started, go to Stats > FAQ Entries (or by going to Answers > FAQ Entries and clicking on the Statistics tab).

getting to the Stats > FAQ entries page

Filter your statistics

Use the filters at the top of the page to narrow the FAQ groups you want to analyze.

Options for filtering FAQ statistics
  1. Group: use this to limit the report to a single FAQ group.
  2. Between & and: use these fields to limit the date range of your report.
  3. Owned by: use this to limit the report to only those FAQs owned by a specific user.
  4. Topic: use this to limit the report to FAQs assigned to one or more topics.
    • When filtering by a specific group, this menu will list only the topics in that group.
  5. Keyword: use this to limit the report to FAQs assigned to a specific keyword.
    • When filtering by a specific group, this menu will list only the keywords in that group.
  6. Click on the Filter button to apply your filters to the report.
  7. Click on the Clear Filter link to reset the report.

Monthly Knowledge Base Growth

The Monthly Knowledge Base Growth report provides a month-by-month breakdown of new FAQs added to each group, vs. the total number of FAQ entries. The report includes a stacked column chart, which can more easily help you see the overall growth in FAQs over time.

Example of the Monthly Knowledge Base Growth report
  1. Hover over any segment of the chart to view the associated number of FAQs.
  2. To hide a status from the chart, click on it in the legend. Click on it again and it will reappear.
  3. To export the chart, click on the menu () button and select an output format.

Total FAQ Public Views

The Total FAQ Public Views report shows the distribution of each group's public page views by month. This report includes both a data table and a stacked column chart, which can help you see the overall trend in page views over time.

Example of the Total FAQ Public Views report
  1. Hover over any segment of the chart to view the associated number of page views.
  2. If analyzing all groups at once, click on a group in the legend to hide it. Click on it again and it will reappear.
  3. To export the chart, click on the menu () button and select an output format.

Exporting your FAQ statistics

To export the currently filtered statistics report, click on the  Export Stats tab at the top of the page. This will generate and download a CSV containing only the data tables from your statistics report. (You can download each chart separately -- see the above section for more info.)

The Export Stats tab

Individual FAQ statistics

While the LibAnswers Statistics module provides you with an overview of knowledge base growth and public page views by FAQ group, you can also find more detailed statistics for each individual FAQ entry.

Viewing stats by month via the Knowledge Base Explorer

To view a quick breakdown of an FAQ's views by month:

  1. Go to Answers > FAQ Entries.
  2. Use the filters under the  FAQ Entries tab to narrow the list of FAQs, if needed.
    1. To quickly sort your FAQs by total number of views, click on the Views column.
    2. To export the monthly public page view statistics for the current list, click on the  Export Views by Month tab to generate and download a CSV file.
  3. Locate the FAQ you want to analyze, then click on its Monthly link in the Views column.
    • This will open the Stats by Month window, showing you the total number of views broken down by month and source.
      • Views: the total number of public page views.
      • Twitter: the total number of times this FAQ was shared via Twitter (through LibAnswers).
      • Facebook: the total number of times this FAQ was shared via Facebook (through LibAnswers).
    • Stats will be shown for each month since the FAQ's creation date.
The option to view an FAQ's monthly stats breakdown

Viewing total views, shares, and votes

  1. Go to Answers > FAQ Entries.
  2. Locate the FAQ you want to analyze and click on its question to edit it.
Editing a question from the knowledge base explorer
  1. On the Edit FAQ page, click on the Statistics panel to expand it. This will display a breakdown of total views, shares, and votes for the FAQ.
    1. To view a month-by-month breakdown of these stats, click on the View monthly breakdown of views/shares link.
Viewing the Statistics panel while editing an FAQ