Add and manage product posts in the Systems Status Management tool

To keep colleagues and patrons informed about systems and services, you can add posts to your product dashboards. Posts can be added to every product, with each post categorized with Types. These post types are fully customizable and have a color-coded label that displays on the dashboard. This can help you quickly indicate whether a post is a simple announcement about new features, upcoming scheduled maintenance, or an unexpected outage.

In addition, you can choose to make posts Public or Internal. Public posts will appear on both your public and internal product dashboards, while internal posts will only appear on your internal dashboard. This can be helpful if you only want to share certain info with other staff -- for example, letting them know about upcoming training, new backend features, changes to your subscriptions, etc.

System Admin users, as well as Regular users given Admin or Editor access to the System Status Management tool can add new posts to products, though Editors can only edit or delete their own posts.


Adding a product post

There are a few different ways you can add a product post:

Option 1. Adding a post when updating a product's status

When an admin or editor updates the status of a product, they will be given an option to add an accompanying post, too.

  1. Go to Admin > Systems Status Management.
  2. Under the Products tab, use a product's dropdown in the Product Status column to change its current status.
  3. In the modal window that appears, you will be prompted to add an optional post. From the dropdown menu, select a Post Type.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  4. In the Title of the Post text field, give your post a brief title.
  5. In the rich text editor, enter the body text for your post.
  6. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  7. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  8. Click the Post Update button.

Options for adding a post after updating a product's status

Option 2. Via the Systems Status Management admin page

Admins and Editors can add new posts via the Systems Status Management admin page, without having to also update a product's status.

  1. Go to Admin > Systems Status Management.
  2. Click on the Posts tab.
  3. Click on the Add a Product Post button.
  4. In the Add a Product Post modal window, choose the product you want to post about from the Select a Product dropdown.
  5. From the Select a Post Type dropdown, choose the post type you want to use to categorize this post.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  6. In the Title of the Post text field, give your post a brief title.
  7. In the rich text editor, enter the body text for your post.
  8. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  9. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  10. Click the Post Update button.

Options in the Add a Product Post window

Option 3. Via the internal systems status dashboard

Admin and Editor users can also add posts while viewing the Internal dashboard.

  1. Click on Status Mgmt in the command bar.
  2. Click on the Post an Update button.
  3. In the Add a Product Post modal window, choose the product you want to post about from the Select a Product dropdown.
  4. From the Select a Post Type dropdown, choose the post type you want to use to categorize this post.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  5. In the Title of the Post text field, give your post a brief title.
  6. In the rich text editor, enter the body text for your post.
  7. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  8. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  9. Click the Post Update button.

Options to post an update from the Internal Dashboard 


Managing product posts

Admins and Editors can manage product posts by going to Admin > Systems Status Management and clicking on the Posts tab. Although Admins can edit and delete any post, Editors can only edit and delete the posts they've authored.

  1. Use Product filter at the top of the page to view posts for only a specific product.
  2. Use the Search filter to narrow the list by keywords in the in the Product, Title, Type, and Author fields. This can also be used to narrow by ID number and date, as well.
  3. Use the pagination buttons to navigate between multiple pages of posts.
  4. Click on any column heading to sort by that column in ascending order. Click it again to sort in descending order.
  5. To edit a post, click on its edit () icon in the Actions column. This will allow you to change the post's:
    • Product
    • Type
    • Title
    • Body
    • Author
    • Status
  6. To permanently delete a post, click on its trash can () icon in the Actions column. This cannot be undone.
    • Please note: if you also tweeted while adding a post, that tweet will not be deleted. That would have to be removed separately by logging into your Twitter account.

Options for managing posts 

Related Articles