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SSM: Add, manage, and view product posts in the Systems Status Management tool

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To keep colleagues and patrons informed about systems and services, you can add posts to your product dashboards. Posts can be added to every product, with each post categorized with Types. These post types are fully customizable and have a color-coded label that displays on the dashboard. This can help you quickly indicate whether a post is a simple announcement about new features, upcoming scheduled maintenance, or an unexpected outage.

In addition, you can choose to make posts Public or Internal. Public posts will appear on both your public and internal product dashboards, while internal posts will only appear on your internal dashboard. This can be helpful if you only want to share certain info with other staff -- for example, letting them know about upcoming training, new backend features, changes to your subscriptions, etc.

System Admin users, as well as Regular users given Admin or Editor access to the System Status Management tool can add new posts to products, though Editors can only edit or delete their own posts.


Add a product post

There are a few different ways you can add a product post:

Option 1. Adding a post when updating a product's status

When an admin or editor updates the status of a product, they will be given an option to add an accompanying post, too.

  1. Go to Admin > Systems Status Management.
  2. Under the Products tab, use a product's dropdown in the Product Status column to change its current status.
  3. In the modal window that appears, you will be prompted to add an optional post. From the dropdown menu, select a Post Type.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  4. In the Title of the Post text field, give your post a brief title.
  5. In the rich text editor, enter the body text for your post.
  6. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  7. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  8. Click the Post Update button.
Options for adding a post after updating a product's status

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Option 2. Via the Systems Status Management admin page

Admins and Editors can add new posts via the Systems Status Management admin page, without having to also update a product's status.

  1. Go to Admin > Systems Status Management.
  2. Click on the Posts tab.
  3. Click on the Add a Product Post button.
  4. In the Add a Product Post modal window, choose the product you want to post about from the Select a Product dropdown.
  5. From the Select a Post Type dropdown, choose the post type you want to use to categorize this post.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  6. In the Title of the Post text field, give your post a brief title.
  7. In the rich text editor, enter the body text for your post.
  8. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  9. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  10. Click the Post Update button.
Options in the Add a Product Post window

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Option 3. Via the internal systems status dashboard

Admin and Editor users can also add posts while viewing the Internal dashboard.

  1. Click on Status Mgmt in the command bar.
  2. Click on the Post an Update button.
  3. In the Add a Product Post modal window, choose the product you want to post about from the Select a Product dropdown.
  4. From the Select a Post Type dropdown, choose the post type you want to use to categorize this post.
    • You can only select from post types added by Admins under Admin > Systems Status Management > Settings.
  5. In the Title of the Post text field, give your post a brief title.
  6. In the rich text editor, enter the body text for your post.
  7. From the Status dropdown, choose whether you want this to be a public or private post.
    • Public: the post will appear on both the Internal and Public systems status dashboards.
    • Private: the post will appear only on the Internal systems status dashboard. Only logged-in users will be able to view the post.
  8. If you have a Twitter account connected to LibAnswers (via your LibApps social channels), you can also write up a quick tweet. Just select the Tweet this checkbox.
    1. If you have multiple Twitter accounts connected (i.e. multiple queues, each with a connected Twitter account), you can choose the one you want to use. Otherwise, you'll just see the handle of your connected account.
    2. In the Tweet Text field, enter the text (up to 280 characters) that you want to tweet. (Note: this will not include text from or a link to your post.)
  9. Click the Post Update button.
Options to post an update from the Internal Dashboard

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Manage product posts

Admins and Editors can manage product posts by going to Admin > Systems Status Management and clicking on the Posts tab. Although Admins can edit and delete any post, Editors can only edit and delete the posts they've authored.

  1. Use Product filter at the top of the page to view posts for only a specific product.
  2. Use the Search filter to narrow the list by keywords in the in the Product, Title, Type, and Author fields. This can also be used to narrow by ID number and date, as well.
  3. Use the pagination buttons to navigate between multiple pages of posts.
  4. Click on any column heading to sort by that column in ascending order. Click it again to sort in descending order.
  5. To edit a post, click on its edit () icon in the Actions column. This will allow you to change the post's:
    • Product
    • Type
    • Title
    • Body
    • Author
    • Status
  6. To permanently delete a post, click on its trash can () icon in the Actions column. This cannot be undone.
    • Please note: if you also tweeted while adding a post, that tweet will not be deleted. That would have to be removed separately by logging into your Twitter account.
Options for managing posts

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View public and internal product posts

There are several different ways that users can view the posts you've added to the Systems Status Management tool.


Via the LibAnswers dashboard

Logged-in users can see the latest posts directly from the LibAnswers dashboard by clicking on the Status Posts tab.

  1. Use the Product and Visibility filters to narrow the list.
  2. To see the full internal dashboard, click on the View Status Dashboard link.
  3. To view and share a stable URL for a public post, click on its link () icon to reveal its permalink. This will take users to that post on the public dashboard page.
The Status Posts tab on the LibAnswers dashboard

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Via the internal systems status dashboard

Logged-in users can view the internal systems status dashboard by clicking on Status Mgmt in the command bar. (If you are an Admin user, you can also click on the View Internal Dashboard button on the Admin > Systems Status Management page.)

Whereas the public dashboard will show only public posts, the internal dashboard will display both public and internal product posts.

  1. To view posts for a single product, click on its link at the top of the page. Next to each link, you'll see the current status of that product.
  2. To view products contained inside of a folder, click on that folder. A badge will appear next to each folder letting you know how many of its products have a status other than Normal.
  3. Use the Post Type, Product, and Visibility filters to narrow the current list.
  4. To subscribe to the RSS feed for your Systems Status Management tool, click on the RSS link. (Note: this will only include public posts.)
    • Please note that there is only a single, system-wide feed.
    • Although you will see the RSS link on each product's page, it is not specific to each product.
  5. On the dashboard's homepage, each post will contain a link to view all posts for that product.
  6. To view and share a stable URL for a public post, click on its link () icon to reveal its permalink. This will take users to that post on the public dashboard page.
Internal systems status dashboard page

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Via the public systems status dashboard

You can link to your public systems status dashboard by adding /systems/ to your LibAnswers URL (e.g. https://springylib.libanswers.com/systems/). (If you are an Admin user, you can also click on the View Public Dashboard button on the Admin > Systems Status Management page.)

Unlike the internal dashboard, the public dashboard will only display posts with a status of Public.

  1. To view posts for a single product, click on its link at the top of the page. Next to each link, you'll see the current status of that product.
  2. To view products contained inside of a folder, click on that folder. A badge will appear next to each folder letting you know how many of its products have a status other than Normal.
  3. Use the Post Type, Product, and Visibility filters to narrow the current list.
  4. To subscribe to the RSS feed for your Systems Status Management tool, click on the RSS link. (Note: this will only include public posts.)
    • Please note that there is only a single, system-wide feed.
    • Although you will see the RSS link on each product's page, it is not specific to each product.
  5. On the dashboard's homepage, each post will contain a link to view all posts for that product.
  6. To view and share a stable URL for an individual post, click on its link () icon to reveal its permalink.
The public system status dashboard page

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Via the systems status dashboard widget

You can embed a mini-version of your public status dashboard using the Systems Status Dashboard widget. This provides the current status of each product, which can be handy in places like your library website, a staff intranet page, your LibGuides A-Z database list, etc. When a user clicks on a product link, they've been taken to that product's dashboard page, where they can view its posts.

Admin users can create these widgets. For more details, see our FAQ on widgets.

Example of the systems status dashboard widget

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