How to create tweets and Twitter direct messages in LibAnswers

By connecting a Twitter account to one of your queues, you will be able to create tweets and direct messages right from within LibAnswers. Tweets, which can include text and/or an image, can be published immediately or you can choose to schedule them for a future date. Direct messages, which can only contain text, cannot be scheduled.

Before you begin: if you've not yet connected a Twitter account to your LibAnswers queue, please see the Links & Files section below for more info. Once you have that set up, then you'll be able to add new tweets and direct messages via LibAnswers.

Who can create tweets and direct messages?

  • Admin users: because Admins have admin access to every queue, they can tweet from any connected Twitter account.
  • Regular users: in order to create a tweet or direct message, Regular users must have either Regular or Admin access to a queue with a connected Twitter account. That will allow them to post only to that account.

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Creating a new tweet

To create a new tweet, and either publish it immediately or schedule it for a future date:

  1. Click on Social in the LibAnswers navigation bar.
  2. On the Social Media Activity page, click on the Create button and select Facebook Post from the dropdown menu.
  3. In the Create Tweet window, you can choose to:

Selecting Tweet from the Create dropdown

Public tweets

  1. In the Create Tweet window, select the Public Tweet option.
  2. If multiple queues are connected to Twitter accounts, you can select which account to tweet from.
    • If only one connected Twitter account is available to you, its name will display as text.
  3. In the Tweet Text box, enter the body text of your post (up to 280 characters). (Please note that Twitter does not support HTML code in posts.)
    • Your tweet can include public mentions, just like when posting directly from Twitter. Just enter an @ and the user's Twitter handle (e.g. @springshare).
  4. To include optional images in your tweet, click and drag up to 4 images to the Image Upload area (or click on it to select images from your computer).
    • You can upload up to 4 JPG, GIF, or PNG files, each with a maximum file size of 5.0 MB.
    • To remove selected images, click the Clear File button in the Image Upload area.
  5. If you would like to publish this tweet on a future date & time, click in the Publish Time field and select your preference using the provided date & time pickers.
    • To publish a tweet immediately, leave this field blank.
  6. Click the Post to Twitter button.

Options for posting a public tweet in the Create Tweet modal  

Direct message

  1. In the Create Tweet window, select the Direct Message option.
  2. If multiple queues are connected to Twitter accounts, you can select which account to tweet from.
    • If only one connected Twitter account is available to you, its name will display as text.
  3. In the Twitter recipient field, enter the handle of the user you want to message -- without the @ sign.
    • For example, if the user's handle is @springshate, then enter only springshare.
  4. In the Message Text box, enter the body text of your post (up to 280 characters). (Please note that Twitter does not support HTML code in posts.)
    • Your tweet can include public mentions, just like when posting directly from Twitter. Just enter an @ and the user's Twitter handle (e.g. @springshare).
  5. Click the Post to Twitter button.

Options to post a direct message in the Create Tweet window 

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Managing scheduled tweets

To edit or cancel scheduled tweets:

  1. Click on the Upcoming Scheduled Posts tab.
    1. To edit a tweet or change it's scheduled publishing time, click on its  Edit Scheduled Tweet link.
    2. To delete a scheduled tweet, click on its trash can () icon.
    3. To view scheduled tweets from another queue's Twitter account, select it from the Queue dropdown and click the Update Feed button.
    4. Depending upon how many scheduled posts are upcoming, you may need to click on the Load more... button to view them all.

Options under the Upcoming Scheduled Posts tab

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