FAQ content

Social Media: Manage your social feed in LibAnswers

In this article

The LibAnswers social feed provides a consolidated view of each queue's social media interactions, including sent and received:

  • Facebook posts, comments, and likes
  • Twitter mentions, direct messages, and followed hashtags
  • Pinterest pins and actions
Before you begin: if you've not yet connected a Facebook, Twitter, or Pinterest account to your LibAnswers queue, please see our FAQ on the topic for more info. Once you have that set up, you'll be able to manage the social media activity for those accounts via LibAnswers.

Who can view & manage a queue's social feed?

  • Admin users: because Admins have admin access to every queue, they can view and manage any queue's social feed.
  • Regular users: in order to view and manage a queue's social feed, Regular users must have either Regular or Admin access to that queue.
    • If a user does not have access to a queue with a connected Facebook, Twitter, and/or Facebook account, they will not see any social feed content.

[Return to top]


Viewing a queue's social feed

  1. Click on Social in the LibAnswers navigation bar.
  2. Under the Social Feed tab, you'll see the social media activity for your queue.
    1. If you have multiple queues, each with its own connected Facebook, Twitter, and/or Pinterest accounts, use the Queue dropdown to switch between their social feeds.
      • You can only view one queue's social feed at a time.
    2. Use the checkboxes under Feed Sources to add or remove specific content from the social feed.
    3. To include content that has been marked as read, select the Show read items checkbox.
    4. Click on the Update Feed button to apply your changes.
  3. As you browse your feed, click on the Mark as Read link in a post to hide it. This can help you keep track of what you have and haven't yet reviewed.
    • When you mark something as read, it will be marked as Read for all users. If you click it again, it will return to a status of unread.
    • That way, if you're managing the social feed with multiple users, you won't accidentally reply to the same post.
  4. To update multiple posts as read, click on the checkboxes next to each (or click the Toggle All button) and then click the Mark Selected as Read button.
Queue and Feed Sources options under the Social Feed tab

How posts are color coded

Each item in your social feed is color-coded to indicate both the source and status of the item.

The item's border indicates where the posts are coming from:

  • Items with blue colored border show the activity/posts from your institution.
  • Items with a light gray border show the activity/posts from your patrons.

The item's background indicates whether the item is new or read:

  • Items with a gray background are "new" and haven't been marked as read.
  • Items with a white background have been marked as read.

[Return to top]


Facebook activity

Viewing Facebook activity

  1. Click on Social in the LibAnswers navigation bar.
  2. On the Social Media Activity page, click on the Facebook tab.
  3. Under Posts, Comments, & Likes, use the filters to customize the list of activity.
    1. Queue: if you have multiple queues connected to Facebook accounts, you can choose which queue to view.
    2. Source: you can choose to view Posts, Comments, and/or Likes.
    3. From and To: set the date range of activity you want to view.
    4. Show read items: select this checkbox to include Facebook activity that has been marked as read.
    5. Click the Filter button to apply your changes.
    6. To reset the filters to their default selections, click on the Clear Filter link.
  4. As you browse your feed, click on the Mark as Read link in a post to hide it. This can help you keep track of what you have and haven't yet reviewed.
    • When you mark something as read, it will be marked as Read for all users. If you click it again, it will return to a status of unread.
    • That way, if you're managing the social feed with multiple users, you won't accidentally reply to the same post.
  5. To update multiple posts as read, click on the checkboxes next to each (or click the Toggle All button) and then click the Mark Selected as Read button.
Options for viewing and managing posts, comments, and likes under the Facebook tab

Managing Facebook activity

Posts
  1. To indicate that a post has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To view and add comments to a post, click on its View Comments link.
  3. To reply to a post, click on its Reply link.
  4. To edit a post that was sent from your account, click on its Edit link. This will update the post both in LibAnswers and on Facebook.
  5. Click on the name of your Facebook page to open it in a new window.
  6. Click on the name of the poster to view a list of their Facebook activity in your social feed.
  7. To delete a post, both from LibAnswers and Facebook, click on its trash can () icon.
    • This cannot be undone so please be careful.
Options for managing Facebook posts
Comments
  1. To indicate that a comment has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To reply to a comment, click on its Public Reply link.
  3. To react to a comment with a Like, click on its Like this Comment link.
  4. Click on the post to view all of its comments from your social feed.
  5. Click on the name of the commenter to view a list of their Facebook activity in your social feed.
  6. To delete a post, both from LibAnswers and Facebook, click on its trash can () icon.
    • This cannot be undone so please be careful.
Options for managing Facebook comments
Likes
  1. To indicate that a comment has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Click on the post to view all of its comments from your social feed.
  3. Click on the name of the commenter to view a list of their Facebook activity in your social feed.
Options for managing Facebook likes

[Return to top]


Twitter activity

Viewing Twitter activity

  1. Click on Social in the LibAnswers navigation bar.
  2. On the Social Media Activity page, click on the Twitter tab.
  3. Under Tweets & Messages, use the filters to customize the list of activity.
    1. Queue: if you have multiple queues connected to Twitter accounts, you can choose which queue to view.
    2. Source: you can choose to view Mentions, Direct Messages, and/or Hashtags.
    3. From and To: set the date range of activity you want to view.
    4. Show read items: select this checkbox to include Twitter activity that has been marked as read.
    5. Click the Filter button to apply your changes.
    6. To reset the filters to their default selections, click on the Clear Filter link.
  4. As you browse your feed, click on the Mark as Read link in a post to hide it. This can help you keep track of what you have and haven't yet reviewed.
    • When you mark something as read, it will be marked as Read for all users. If you click it again, it will return to a status of unread.
    • That way, if you're managing the social feed with multiple users, you won't accidentally reply to the same post.
  5. To update multiple posts as read, click on the checkboxes next to each (or click the Toggle All button) and then click the Mark Selected as Read button.
Options for viewing tweets and messages under the Twitter tab

Managing Twitter activity

Mentions & direct messages
  1. To indicate that a tweet has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Mentions and direct messages will appear as tickets. To view and reply to these, click on the their View Ticket links.
    • To receive mentions, your queue's Twitter settings must have Receive Tweets to LibAnswers enabled.
    • To receive direct messages, your queue's Twitter settings must have Send/Receive Direct Messages from/to LibAnswers enabled.
Options for managing tweets and direct messages
Tweets with followed hashtags

To view tweets containing certain hashtags, each hashtag must be added to the list of followed hashtags in your queue's Twitter settings

  1. To indicate that a tweet has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To create a ticket from a tweet and send a reply, click on its Create a Ticket link.
Options for managing tweets with followed hashtags

[Return to top]


Pinterest activity

Viewing Pinterest activity

  1. Click on Social in the LibAnswers navigation bar.
  2. On the Social Media Activity page, click on the Pinterest tab.
  3. Under Posts, use the filters to customize the list of activity.
    1. Queue: if you have multiple queues connected to Pinterest accounts, you can choose which queue to view.
    2. From and To: set the date range of activity you want to view.
    3. Show read items: select this checkbox to include pins that have been marked as read.
    4. Click the Filter button to apply your changes.
    5. To reset the filters to their default selections, click on the Clear Filter link.
  4. As you browse your feed, click on the Mark as Read link in a post to hide it. This can help you keep track of what you have and haven't yet reviewed.
    • When you mark something as read, it will be marked as Read for all users. If you click it again, it will return to a status of unread.
    • That way, if you're managing the social feed with multiple users, you won't accidentally reply to the same post.
  5. To update multiple posts as read, click on the checkboxes next to each (or click the Toggle All button) and then click the Mark Selected as Read button.
Options for filtering posts under the Pinterest tab

Managing Pinterest activity

Pins
  1. To indicate that a pin has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To view a pin's actions (including comments), click on its View link.
  3. To edit a pin that was sent from your account, click on its Edit link. This will update the post both in LibAnswers and on Pinterest.
  4. Click on the name of the board to open it in a new window.
  5. Click on the name of the user to view their page in Pinterest.
  6. To delete a pin, both from LibAnswers and Pinterest, click on its trash can () icon.
    • This cannot be undone so please be careful.
Options for managing pins
Activity
  1. To indicate that an activity has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Click on the post number to view a summary of its activity from your social feed.
Options for managing pinterest activity

[Return to top]


View upcoming scheduled social media posts

When you create new posts, tweets, or pins, you can schedule them to be published on a future date and time. These scheduled posts will be queued up under the Upcoming Scheduled Posts tab, where you can modify or delete them up until their scheduled times.

To see your upcoming posts, click on Social in the LibAnswers navigation bar, then click the Upcoming Scheduled Posts tab.

The Upcoming Scheduled Posts tab on the Social Media Activity page

[Return to top]


View existing social media and queue associations

Admins can view a summary of each queue's social media settings by going to Social > Settings. This includes a queue's:

  • Connected Twitter account
  • Followed Twitter hashtags
  • Connected Facebook page
  • Connected Pinterest page

You'll also find a quick link that takes you right to that queue's social media settings so you can make changes.

The Settings tab on the Social Media Activity page

[Return to top]