How to manage your social feed in LibAnswers

The LibAnswers social feed provides a consolidated view of each queue's social media interactions, including sent and received:

  • Facebook posts, comments, and likes
  • Twitter mentions, direct messages, and followed hashtags
  • Pinterest pins and actions
Before you begin: if you've not yet connected a Facebook, Twitter, or Pinterest account to your LibAnswers queue, please see the Links & Files section below for more info. Once you have that set up, you'll be able to manage the social media activity for those accounts via LibAnswers.

Who can view & manage a queue's social feed?

  • Admin users: because Admins have admin access to every queue, they can view and manage any queue's social feed.
  • Regular users: in order to view and manage a queue's social feed, Regular users must have either Regular or Admin access to that queue.
    • If a user does not have access to a queue with a connected Facebook, Twitter, and/or Facebook account, they will not see any social feed content.

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Viewing a queue's social feed

  1. Click on Social in the LibAnswers navigation bar.
  2. Under the Social Feed tab, you'll see the social media activity for your queue.
    1. If you have multiple queues, each with its own connected Facebook, Twitter, and/or Pinterest accounts, use the Queue dropdown to switch between their social feeds.
      • You can only view one queue's social feed at a time.
    2. Use the checkboxes under Feed Sources to add or remove specific content from the social feed.
    3. To include content that has been marked as read, select the Show read items checkbox.
    4. Click on the Update Feed button to apply your changes.
  3. As you browse your feed, click on the Mark as Read link in a post to hide it. This can help you keep track of what you have and haven't yet reviewed.
    • When you mark something as read, it will be marked as Read for all users. If you click it again, it will return to a status of unread.
    • That way, if you're managing the social feed with multiple users, you won't accidentally reply to the same post.
  4. To update multiple posts as read, click on the checkboxes next to each (or click the Toggle All button) and then click the Mark Selected as Read button.

Queue and Feed Sources options under the Social Feed tab

How posts are color coded

Each item in your social feed is color coded to indicate both the source and status of the the item.

The item's border indicates where the posts are coming from:

  • Items with blue colored border show the activity/posts from your institution.
  • Items with a light gray border show the activity/posts from your patrons.

The item's background indicates whether the item is new or read:

  • Items with a gray background are "new" and haven't been marked as read.
  • Items with a white background have been marked as read.

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Managing Facebook activity

Posts

  1. To indicate that a post has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To view and add comments to a post, click on its View Comments link.
  3. To reply to a post, click on its Reply link.
  4. To edit a post that was sent from your account, click on its Edit link. This will update the post both in LibAnswers and on Facebook.
  5. Click on the name of your Facebook page to open it in a new window.
  6. Click on the name of the poster to view a list of their Facebook activity in your social feed.
  7. To delete a post, both from LibAnswers and Facebook, click on its trash can () icon.
    • This cannot be undone so please be careful.

Options for managing Facebook posts

Comments

  1. To indicate that a comment has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To reply to a comment, click on its Public Reply link.
  3. To react to a comment with a Like, click on its Like this Comment link.
  4. Click on the post to view all of its comments from your social feed.
  5. Click on the name of the commenter to view a list of their Facebook activity in your social feed.
  6. To delete a post, both from LibAnswers and Facebook, click on its trash can () icon.
    • This cannot be undone so please be careful.

Options for managing Facebook comments

Likes

  1. To indicate that a comment has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Click on the post to view all of its comments from your social feed.
  3. Click on the name of the commenter to view a list of their Facebook activity in your social feed.

Options for managing Facebook likes

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Managing Twitter activity

Mentions & direct messages

  1. To indicate that a tweet has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Mentions and direct messages will appear as tickets. To view and reply to these, click on the their View Ticket links.
    • To receive mentions, your queue's Twitter settings must have Receive Tweets to LibAnswers enabled.
    • To receive direct messages, your queue's Twitter settings must have Send/Receive Direct Messages from/to LibAnswers enabled.

Options for managing tweets and direct messages

Tweets with followed hashtags

To view tweets containing certain hashtags, each hashtag must be added to the list of followed hashtags in your queue's Twitter settings

  1. To indicate that a tweet has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To create a ticket from a tweet and send a reply, click on its Create a Ticket link.

Options for managing tweets with followed hashtags

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Managing Pinterest activity

Pins

  1. To indicate that a pin has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. To view a pin's actions (including comments), click on its View link.
  3. To edit a pin that was sent from your account, click on its Edit link. This will update the post both in LibAnswers and on Pinterest.
  4. Click on the name of the board to open it in a new window.
  5. Click on the name of the user to view their page in Pinterest.
  6. To delete a pin, both from LibAnswers and Pinterest, click on its trash can () icon.
    • This cannot be undone so please be careful.

Options for managing pins

Activity

  1. To indicate that an activity has been reviewed and hide it from your social feed, click on its Mark as read link.
  2. Click on the post number to view a summary of its activity from your social feed.

Options for managing pinterest activity 

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