Transcripts are recorded for any chat that a patron starts and a user monitoring chat has claimed. If details of the chat need to be sent to anyone, you can opt to send an email of the chat's transcript while the chat is still ongoing.
Note: Copies of a transcript can also be emailed after the chat has ended from the LibChat > Transcripts page.
To email the transcript during the chat:
- Click on the Email chat transcript () button at the top of the chat pane.
- On the Email Chat Transcript modal, enter the Email Address that the transcript should be emailed to.
- Click the Send Transcript button.