FAQ content

Testing and troubleshooting your SirsiDynix Symphony configuration

In this article

Getting there

  1. From the LibApps Dashboard, go to Admin > LibAuth Authentication.
  2. Click on the Edit () icon in the Action column for the configuration you want to manage.

Editing a LibAuth configuration

Testing your configuration

After creating or modifying your LibAuth configuration, it's always a good idea to test it. This will confirm whether or not LibAuth can connect to your authentication system and that your system is returning the necessary attributes to LibAuth. The testing tool will provide debugging info that you can use to troubleshoot any issues.

  1. Enter the username you use for logging into Symphony.
  2. Enter the password you use for logging into Symphony.
  3. Click the Test button.
  4. Review the test results.
    • If the test was successful, a confirmation message will display showing you the data retrieved for each attribute.
    • If the test was unsuccessful, you will be presented with debug information that explains the issue. Use this to help troubleshoot any issues with your configuration.

Example of testing a Symphony configuration

What if I can't log in?

  • Double check that you entered your username and password correctly.
  • Confirm that Symphony Web Services API has been enabled for your system. Please contact SirsiDynix for assistance.
  • Confirm that you've provided the correct URL and Client ID for your Symphony API.
Still need help? No worries! If you are having issues and the above troubleshooting steps haven't helped, contact Springy Support for further assistance. We are happy to work with you and your IT staff to resolve any issues. :)