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What can I do with a Reference dataset?

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The Reference dataset gives you the flexibility to track your reference data in one of three ways:

  • You can connect to your LibAnswers system to automatically keep track of the number of tickets, SMS messages, and LibChat sessions with your patrons, as well as the number of FAQs views in your system.
  • You can keep track of the aggregate number of tickets/questions, SMS messages, chats, and/or FAQs views from another reference system.
  • You can keep track of individual reference questions, with data such as the question asked, the answer provided, who answered the question, and more. (This works great for analyzing Reference Analytics data exported form LibAnswers!)

No matter how you choose to track your data, this dataset provides reports showing the overall volume, distribution, and trends in your reference transactions. This makes it easy to analyze your reference services over time.

Example of a reference Overview report