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How to create and manage Reference Analytics transactions

With Reference Analytics you can:

  • Track questions asked regardless of user location or library service:
    • LibAnswers
    • In Person
    • IM (chat)
    • SMS (text message)
    • Email
    • Every other way you provide assistance
  • Gather valuable data about how questions are answered and tie it to the actual question and answer. Instead of just knowing how many reference questions were answered at the reference desk, know what the questions were, what time of day they were asked, and who asked them. This helps you target/refine other materials and services toward that group of users.
  • Gather reference statistics and build your LibAnswers knowledge base simultaneously. Better insight into data and a robust knowledge base leads to better service, a more useful web site, and improved library services!
  • Know at a glance what your busiest days/times are for answering questions, where most questions are being asked, how they are asked, etc. and then make more informed staffing decisions.

While the setup of each Ref. Analytics dataset is managed by Admin-level accounts, all Regular-level account holders can record transactions in the datasets, view and manage existing transactions and view stats for all of the datasets in the system. 

Recording Ref. Analytics transactions

New transactions can be recorded from a variety of locations within LibAnswers:

Viewing, managing, and exporting Ref. Analytics transactions

Once you have transactions recorded in a dataset, the View/Edit Transactions page provides a simple interface for searching, browsing, and managing your system's tickets.

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