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How to view public and internal product posts in the Systems Status Management tool

There are several different ways that users can view the posts you've added to the Systems Status Management tool.


Via the LibAnswers dashboard

Logged-in users can see the latest posts directly from the LibAnswers dashboard by clicking on the Status Posts tab.

  1. Use the Product and Visibility filters to narrow the list.
  2. To see the full internal dashboard, click on the View Status Dashboard link.
  3. To view and share a stable URL for a public post, click on its link () icon to reveal its permalink. This will take users to that post on the public dashboard page.

The Status Posts tab on the LibAnswers dashboard

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Via the internal systems status dashboard

Logged-in users can view the internal systems status dashboard by clicking on Status Mgmt in the command bar. (If you are an Admin user, you can also click on the View Internal Dashboard button on the Admin > Systems Status Management page.)

Whereas the public dashboard will show only public posts, the internal dashboard will display both public and internal product posts.

  1. To view posts for a single product, click on its link at the top of the page. Next to each link, you'll see the current status of that product.
  2. To view products contained inside of a folder, click on that folder. A badge will appear next to each folder letting you know how many of its products have a status other than Normal.
  3. Use the Post Type, Product, and Visibility filters to narrow the current list.
  4. To subscribe to the RSS feed for your Systems Status Management tool, click on the RSS link. (Note: this will only include public posts.)
    • Please note that there is only a single, system-wide feed.
    • Although you will see the RSS link on each product's page, it is not specific to each product.
  5. On the dashboard's homepage, each post will contain a link to view all posts for that product.
  6. To view and share a stable URL for a public post, click on its link () icon to reveal its permalink. This will take users to that post on the public dashboard page.

Internal systems status dashboard page

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Via the public systems status dashboard

You can link to your public systems status dashboard by adding /systems/ to your LibAnswers URL (e.g. https://springylib.libanswers.com/systems/). (If you are an Admin user, you can also click on the View Public Dashboard button on the Admin > Systems Status Management page.)

Unlike the internal dashboard, the public dashboard will only display posts with a status of Public.

  1. To view posts for a single product, click on its link at the top of the page. Next to each link, you'll see the current status of that product.
  2. To view products contained inside of a folder, click on that folder. A badge will appear next to each folder letting you know how many of its products have a status other than Normal.
  3. Use the Post Type, Product, and Visibility filters to narrow the current list.
  4. To subscribe to the RSS feed for your Systems Status Management tool, click on the RSS link. (Note: this will only include public posts.)
    • Please note that there is only a single, system-wide feed.
    • Although you will see the RSS link on each product's page, it is not specific to each product.
  5. On the dashboard's homepage, each post will contain a link to view all posts for that product.
  6. To view and share a stable URL for an individual post, click on its link () icon to reveal its permalink.

The public system status dashboard page

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Via the systems status dashboard widget

You can embed a mini-version of your public status dashboard using the Systems Status Dashboard widget. This provides the current status of each product, which can be handy in places like your library website, a staff intranet page, your LibGuides A-Z database list, etc. When a user clicks on a product link, they've be taken to that product's dashboard page, where they can view its posts.

Admin users can create these widgets. For more details, see the Links & Files section below.

Example of the systems status dashboard widget

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