How to use your existing screensharing accounts with LibChat

When adding screensharing to your LibAnswers subscription, you'll be given the option to use a Springshare-provided screensharing account. However, if your institution already has a Zoom Pro, Business, or Enterprise account of its own, you can choose to use that instead. That way, you and your colleagues can use your existing Zoom login(s) for group and individual screenshares.

Please note that:

  • The institutional account will be used for all screenshares involving multiple users (such as chatting with an entire department).
  • A user's individual account will be used for all one-on-one screenshares (such as chatting with an individual patron).

Before you begin

  • Your institution must have a Zoom account that includes access to their API, such as Zoom Pro (the free Basic account does not have access to the Zoom API).
  • An admin for your institutional Zoom account will need to obtain the account's API key and secret in order to connect it to LibAnswers.
Don't have an institutional Zoom account? Not a problem! When adding screensharing to your LibAnswers subscription, you will be given the option to use a Springshare-provided account instead.

Adding your API keys

Once you have obtained the API key and secret for your institution's Zoom account, the next step is to enter them into your LibAnswers screensharing settings. This can be done by any LibAnswers Admin-level user who has LibChat enabled in their user account settings.

  1. Log into LibAnswers and go to Admin > LibChat Set-up.
  2. On the LibChat Settings page, click on the Screenshare tab.
  3. In the Your Institution's Zoom API Keys box, enter your Zoom API Key and Zoom API Secret in the provided fields.
  4. Click the Save button.

The Zoom API key and Zoom API secret fields 

Associating individual Zoom user accounts

Once you've saved your API key and secret, LibAnswers will check and see which LibAnswers user accounts (that have LibChat enabled) also have existing Zoom user accounts. This check will be performed based upon the email address in each of those user's LibApps account.

  • If a match is found, the user's Zoom account will be associated with their LibAnswers user account, allowing them to use their personal account when chatting with a patron/operator one-on-one.
  • However, this can be added or changed manually by a LibAnswers admin in the Screenshare Users settings. That way, a user can use a Zoom account that's under a different email address.
  • In addition, multiple users can share the same Zoom account email address.
    • For example, if you have a Zoom account under, you can enter that for multiple users. When those users start an individual screensharing session, that is the Zoom account that will be used.
    • However, please keep in mind that only one user will be able to screenshare using that account at one time.
  • If no Zoom account is associated with a LibAnswers account, then that user will be unable to start an individual screensharing session.

To add or change the Zoom account associations for each LibChat-enabled user:

  1. Log into LibAnswers and go to Admin > LibChat Set-up.
  2. On the LibChat Settings page, click on the Screenshare tab.
  3. In the Screenshare Users box, locate the user account you want to change and click on their edit () icon in the Actions column.

The Screenshare Users box

  1. In the Edit Zoom User for window, enter the Associated Zoom User Email that you want to link with this user account in the provided field.
    • To remove the association, leave the Associated Zoom User Email field blank. This will prevent the user from starting an individual screensharing session.
  2. Click the Save button.

The Edit Zoom User window

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